Recognized as one of the nation's outstanding HIV primary care clinics, the Owen Clinic embraces a whole-person view of human immunodeficiency virus (HIV) care, offering a range of programs to address the spectrum of ways in which a person's life may be impacted by a chronic health condition such as HIV. The Owen Clinic is an HIV Clinic that is culturally, lesbian, gay, bisexual, and transgender (LGBT) diverse and located in the heart of Hillcrest. At Owen we provide a full range of patient care services, with state-of-the-art technology and a renowned research program.
Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.
Bachelor's degree in related area and/or equivalent experience/training.
Three or more years of patient navigation, health counseling and/or clinical research experience.
Excellent written and verbal communication skills. Demonstrated experience communicating with HIV infected and at risk individuals both in person and on the telephone in a research environment.
Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques. Strong demonstrated ability to maintain strict confidentiality and adhere to all Health Insurance Portability and Accountability Act (HIPAA) requirements.
Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved. Demonstrated ability to work independently and as part of a team on several projects simultaneously. Demonstrated ability to effectively organize, prioritize and meet deadlines.
Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians. Demonstrated ability to network with HIV communities, HIV clinics and HIV service organizations.
Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
- Written and verbal bilingual Spanish/English skills.
- Employment is subject to a criminal background check and pre-employment physical.
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