The UCSD Moores Cancer Center is one of only 49 National Cancer Institute-designated Comprehensive Cancer Centers in the United States. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the forefront of cancer care in a patient-centered environment. The Moores Cancer Center Patient Navigation program was launched in 2016 and provides proactive and unifying support for patients and families across the continuum of care.
The Patient Navigator serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.
• Initiates contact and establishes ongoing, proactive communication with patient and families at each new phase of treatment.
• Assists patients and family members in identifying concerns throughout treatment and facilitating timely communication for problem resolution with appropriate care team member.
• Documents communications with patients, family members and UC San Diego staff members in EPIC (Electronic Medical Record).
• Participates in program data maintenance and tracking as assigned by Supervisor.
Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three (3) years of related experience/training in a healthcare environment.
Thorough knowledge of Patient Rights and Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology.
Demonstrated knowledge of data collection, compilation, and analytical techniques.
Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
Proven skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.
Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.
Excellent written and verbal communication skills.
Proficiency with Windows-based software including Microsoft Word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
Demonstrated ability to pay attention to detail, time-management, and organizational skills.
Experience providing patient education and/or community health education including direct patient interaction.
- Employment is subject to a criminal background check and pre-employment physical.
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