University of California Job - 31522441 | CareerArc
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Company: University of California
Location: San Francisco, CA
Career Level: Associate
Industries: Government, Nonprofit, Education


At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

The Department of Pharmaceutical Services at the UCSF Medical Center and affiliated clinical locations provides a full range of 24 hour 7 day a week services to the Medical Center.

These services include but are not limited to drug procurement, storage, and security; the safe, accurate and timely preparation and distribution of drugs; clinical pharmacy services for patients, development of drug use policies within the Medical Center, drug information services for clinicians and patients; and participation in technology assessment and quality assurance programs.

Job Summary

Reporting to the Pharmacy Director, the Controlled Substance Support Analyst is responsible for supporting the quality and safety initiatives related to controlled substance/narcotic management for the Department of Pharmaceutical Services and the UCSF Medical Center.

The analyst supports ongoing work related to controlled substance/narcotic management quality and safety priorities, conducts routine data collection and cursory data analysis, and dashboard/metric displays to assist ensuring the quality and safety of controlled substance/narcotic management of the Medical Center.

The Controlled Substance Support Analyst works with limited autonomy and/or collaboratively on assigned controlled substance/narcotic management projects and tasks at the direction of Controlled Substance Analyst/Narcotic Auditor, Director of Pharmacy or others.

This position may serves in a limited capacity as the designee pharmacy liaison with the departments of Nursing and Anesthesia with oversight of the Controlled Substance Analyst/Narcotic Auditor in implementing and assessing specific quality programs and systems targeting strict accountability of controlled substances.

The Controlled Substance Support Analyst collects data on existing audit processes that are in place targeting the mitigation any controlled substance diversion activities that would present safety issues to staff and patients.

This position will perform all duties in a manner that promotes a team concept, works collaboratively with the Pharmacy technician III – Controlled Substances and will strive to reflect the UCSF mission, vision, and values of UCSF Medical Center and Department of Pharmaceutical Services.

Required Qualifications
  • Three years experience in Pharmacy
  • Licensed Pharmacy Technician by the California Board of Pharmacy and in good standing
  • Bachelor's Degree in Business Administration, Quality Assurance/Auditing, Health Care Administration, or related field; or equivalent experience
  • Documented experience managing operational flows, audit procedures or process improvement methodologies
  • Cursory knowledge on controlled substance policies, practices and systems within pharmacy and medical facility programs, as well as State and Federal controlled substance regulations
  • Good analytical and/or problem solving skills
  • Ability to work independently and as part of a team on projects related in scope to the aforementioned duties and job functions
  • Demonstrated ability to function as a communicator, building effective liaisons with frontline staff
  • Working knowledge of MS Word, MS Excel, MS PowerPoint, MS Publisher and MS Project software programs or equivalents
  • The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications
  • Knowledge of hospital operations, pharmacy regulatory or other regulatory requirements
  • Experience with Pyxis technology or equivalent automated medication management systems

  • Licensed Pharmacy Technician by the California Board of Pharmacy and in good standing

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Health locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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