UDR Job - 34052889 | CareerArc
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Company: UDR
Location: Anaheim, CA
Career Level: Mid-Senior Level
Industries: Construction, Housing, Real Estate


UDR, Inc. and its affiliated companies are seeking a Resident Services Manager 2 to join our team at Parallel, our exclusive apartment community (386 homes) located in Anaheim, CA.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Resident Services Manager, every day is an opportunity for you to build a sense of community and rally your team to achieve the community's resident retention and customer service goals.

Essential Functions:

  • You motivate and mentor a Resident Service Coordinator(s) to maximize potential.
  • Responsible for all sales activities from lead generation to signing the lease in order to achieve maximum occupancy and revenue growth for the community.
  • Facilitate the application and move-in process, ensuring all necessary paperwork is signed, applicable monies paid, and move-in appointments scheduled.
  • You orchestrate the renewal process from notification to signing, expressing thanks for their continued residency.
  • Foster an ongoing positive relationship with residents and you deliver unsurpassed service to achieve resident retention goals.
  • Respond and resolve escalated resident service issues as well as track and follow up on service and move in satisfaction.
  • Collaborate with the team to identify and implement strategies to improve the quality of service.
  • Promote community's rentable items and amenities to generate additional revenue and contribute to the income goals.
  • Oversee Net Promoter Score (NPS) metrics as a management tool to gauge the satisfaction of the community's customer relationships and communicate resident feedback with the team.
  • Conduct routine site inspections to ensure that the physical aspects of the community meet established standards and implements corrective measures, as necessary.
  • You plan, promote, and deliver resident events and activities ensuring residents find value outside the walls of their apartment home.
  • Broaden social networking to improve the community image.


  • Organizing- Can marshal resources (people, funding, material) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
  • Time Management- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more vital priorities; gets more done in less time than others; can attend to a broader range of activities.
  • Problem Solving- Uses rigorous logic and methods to solve tough problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at candid analysis; looks beyond the obvious and doesn't stop at the first answers.
  • Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Experience, Knowledge and Skills:

  • Multi-family and/or hospitality operations experience
  • Supervisory/managerial experience
  • Experience working on apartment communities consisting of 300 units or more
  • Experience in event planning, marketing, public relations and website management
  • Customer service experience
  • Proficient in the use of modern technology, especially computers and smartphones


  • Degree or certificate in hospitality management, or related field preferred

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We are proud to announce the promotion of 124 employees through June 2020, that's an average of 21 associates promoted per month. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities.  Become a part of a company that is the industry leader of transformational change and operational innovation!  

UDR Inc. is an Equal Employment Opportunity Employer.


 Apply on company website