UChicago Medicine Job - 41357385 | CareerArc
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Company: UChicago Medicine
Location: Chicago, IL
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


Join UChicago Medicine, as a Transplant Services Specialist in our Transplant Department. The Transplant Institute provides exceptional, life-saving care to outpatients and incredible career opportunities for providers and team members.


As a Transplant Services Specialist, you will serve as the first point of contact for patients, families, visitors, and staff to coordinate services with the Office of Patient Relations.


In this role, the Transplant Service Specialist is responsible for providing administrative services, data analysis, and customer service to facilitate efficient and effective access to the hospital's patient feedback process. This position will guide patients and staff through the feedback process and works with the Office of Patient Relations team to ensure a customer-friendly experience and compliance with The University of Chicago Medicine patient complaint policy.


Essential Job Functions

  • Serves as the initial contact for patients, their representatives, and staff contacting the Office of Patient Relations with complaints and other feedback. 
  • Effectively communicates with all parties to capture details of the feedback while demonstrating sensitivity, compassion, and caring.
  • Documents feedback in the Office of Patient Relations feedback database and assign cases to the Patient Relations Specialists for follow-up.
  • Monitors department voicemail, written mail, and email for feedback.
  • Follows up as necessary and enters into the database for processing.
  • Maintains confidentiality in addressing sensitive patient issues.
  • Performs other duties assigned.


Required Qualifications

  • Bachelors degree preferred
  • 2 years in patient advocacy and or customer service experience
  • Experience working with various Microsoft based computer software programs for Excel and Word required
  • Outstanding verbal and written communication skills are required
  • Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment. 
  • Ability and willingness to cooperate with co-workers, and other hospital staff to serve the needs of patients. 
  • Ability to learn and incorporate new systems and processes.
  • Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality.
  • Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice.

Preferred Qualifications

  • 1-year experience in a hospital or medical setting preferred.
  • EPIC experience preferred
  • Ability to  serve as an administrator of a web-based database preferred

 Position Details

  • Job Type/FTE: Full-time
  • Shift: Day, 8a.m-5p.m
  • Unit/Department: Transplant Department
  • CBA Code: Non-Union 

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the day shift and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park campus. The days of the week that you are scheduled will be Monday through Friday and no weekend shifts.


Organizational Overview

  • Click here to learn more about UChicago Medicine
  • Click here to learn more about our benefits
  • Click here to explore other career opportunities at UChicago Medicine


Must comply with UCMC's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

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