Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Access Specialist with our Psychology team. Our team provides inpatient, outpatient and child and adolescent care for mental and behavioral health issues, including depression, anxiety, bipolar disorders, psychotic disorders, personality disorders, substance abuse and addiction and disordered eating so you can lead a productive, healthy life.
Under direct supervision and in collaboration with the care team and related departments, the Patient Access Specialist is responsible for guiding patients through pediatric cardiology services at UCM. The Access Specialist ensures that the patient and their caregivers are able to access appropriate services in a timely manner with a high degree of compassion and efficiency. This position is responsible for coordinating services and related appointments for all new patients among multiple providers and ancillary departments before and until their first visit.
Essential Job Functions:
- Responsible to oversee the scheduling of the new psychology patient's initial appointment with the appropriate provider and will coordinate complex joint appointments and referrals for lab testing and imaging procedures prior to first visit in communication with program liaisons and providers.
- Anticipates patients' frequently asked questions and concerns by assuming a proactive approach prior to the initial visit. Directs patient and caregiver questions and concerns to appropriate UCM clinicians, administrative staff and providers.
- Obtains patients' authorization for records, and in collaboration with the New Patient Associates verifies that all medical records, pathology slides and specimens, faxes and other items necessary for the initial visit have arrived. Collaborates with pre-visit team to obtain prior insurance authorizations and communicates with patient/caregiver as needed throughout process.
- If patient has socioeconomic issues exist, the coordinator will take point in putting the patient in touch with services; financial, social work, transportation, etc.
- Builds relationships and effectively collaborates with internal physicians, nursing staff and other hospital staff involved in the care of cancer patients and with members of the referring community with whom UCM has strategic partnerships.
- Provides information on appropriate clinical trials and information regarding disease diagnosis (via web or printed materials).
Maintains statistics and generates reports for managers and others to identify new patient needs, trends, referral patterns, access barriers and to track outcomes related to the Support Coordinator role to ensure continuous improvements to service and access.
- High school diploma or equivalent from accredited institution
- Minimum of 5 years' experience working in a high-volume healthcare environment
- Bachelor's Degree
- Job Type/FTE: Full Time (1.0 FTE)
- Shift: Days – 8 hour shift
- Unit/Department: Psychology
- CBA Code: Non-Union
In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the first shift, from approximately 8:00am-4:30pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the Hyde Park campus. The days of the week that you are scheduled will be Monday-Friday. You will not be scheduled to work on weekends.
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