Responsible for the execution of quality control policies and procedures to identify, control and mitigate operational risk for core operations processes.
Manages a team of quality analysts who audit work stream adherence and performance, analyze and escalate findings, and drive related issue remediation.
Partners with Business Line and risk leaders to proactively assess risk and control coverage following the enterprise quality policy and designs new processes or tools to improve compliance and the level of service provided.
Leads and oversees a staff responsible for executing assessments of emerging risks and process failures related to business processes, and related coverage adequacy for core Operations work stream(s).
Identifies, analyzes, and escalates issues, considering risk appetite and residual risks; collaborating with business line management on corrective action plans.
Designs, develops, pilots, and implements a suite of detective and preventive controls to care for regulatory compliance, policy and procedure adherence, and optimization of operations functions.
Works with various internal business groups, partners, and functional area managers to ensure adequate compliance policies are in place.
Provides reporting from executive level review to deep dive root cause reports to offer senior managers insight into risks and opportunities.
Provides leadership and direction to quality analyst team, including staffing, performance management, prioritizing, guidance and training.
Manages programs of work across many teams and functions, within and/or possibly outside of Operational Controls.
Proactively interacts with Compliance and Risk partners to assess processes end to end, ensuring adequate compliance policies are in place.
In addition to core deliverables, incumbent leads Functional Areas and CRO engagements toward a comprehensive Control Environment which programmatically identifies coverage opportunities, gaps, and risks and controls required to mitigate.
Directs the implementation of multiple major projects
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp's “Code of Ethics”. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
- Considerable knowledge of operation functions, systems, policies and procedures for payments, card services and quality control
- In-depth understanding and practical application of applicable laws and regulations (Reg E, MC/Visa Regulations for Issuers, BSA/AML, TCPA)
- Excellent organizational, managerial and project management skills
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Experienced at managing managers
- Prepaid experience
- Risk/fraud/compliance certification or pursuing either a CAMS, CFCS, CIA or CRCM
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