U.S. Bank Job - 31564568 | CareerArc
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Company: U.S. Bank
Location: Alpharetta, GA
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact with customers. Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction. Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions. Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.



Qualifications

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five or more years of customer service experience

Preferred Skills/Experience
- Prior roles in Finance or Accounting

- Advanced knowledge of Microsoft Excel and Access
- Experience with large databases, including querying and manipulating data
- Data reporting and analysis experience
- Proven problem solving, root cause analysis and solution design skills
- Supply Chain or Freight Payment or Small Parcel experience a plus
- Strong technical skills, including experience working with software applications
- Strong written/verbal communication and interpersonal skills
- Excellent organization and prioritization abilities
- Self-starter and flexible
- Proven customer service skills
- Works well in team environment


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