Online Customer Service Representative
The TMX Finance® Family of Companies is looking for an Online Customer Service Representative (“CSR”), you will be a vital contributor to a team dedicated to making a difference for our customers. Our Online CSRs know all about our products and use that knowledge to work enthusiastically and compassionately with customers day-in and day-out to serve their financial needs. You'll strive to reach and surpass key performance indicators and will demonstrate your motivation by seizing every learning and training opportunity to reach the next level. And we'll provide every resource for you to do just that – develop your skillset and excel in your career.
The health and wellbeing of our Team Members, their families, and our customers remains a top priority for us. That's why we've taken a number of steps to help maintain a clean and safe environment where Team Members can thrive, and customers can feel safe. Currently, in our stores and Corporate offices, we're practicing social distancing, wearing face coverings (subject to certain exemptions), cleaning frequently, and following state and local requirements as well as Center for Disease Control (CDC) guidelines to help ensure a clean and safe environment for all. As the situation evolves, changes may be made to our practices, in line with state and local mandates as well as CDC-guidelines.
Work to meet your team's sales goals by selling loan products to consumers, obtaining referrals, and more.
Develop customer relationships over the phone and provide unrivaled customer service in order to build new business, maintain profitability, and further brand loyalty and recognition.
Maintain customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected.
Interact with and perform transactions with customers via phone, following up on sales leads generated by various online entities and answering customer inquiries.
Work to meet sales and conversion goals by successfully selling our products to interested consumers, while also providing an exceptional customer experience.
Answer hotline inquiries and develop strong customer relationships to help build new business sources and increase profitability.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Perform account management functions which will include direct calls to customers possibly multiple times a day.
Work in partnership with Online General Manager and Online Store Manager on title audit activity.
Perform other duties as assigned by supervisor.
- High School Diploma or equivalent required
- Sales-oriented mentality and passion for customer service
- Excellent verbal phone skills and written communication skills
- Ability to work in a fast-paced environment and handle multiple competing tasks with ease
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
- Associate's Degree or higher
- Bilingual English/Spanish is preferred
Learn More About Us
The Online CSR is a member of the Online Operations team, which offers online products that meet the needs of our customers in different ways than our traditional brick-and-mortar stores. To learn more about this team, visit https://www.tmxfinancefamily.com/careers/top-talent/online-operations/.
Check out what's happening in our Company at https://www.tmxfinancefamily.com/tmx-talks.
**Limited Sunday hours may be required during certain times of the year (i.e., the holiday season) at the Company's discretion.
***Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements due to the COVID-19 pandemic.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
All TMX Finance® Family of Companies Are Equal Opportunity Employers.
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