Thermo Fisher Scientific Job - 29857921 | CareerArc
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Company: Thermo Fisher Scientific
Location: Suwon-si, Gyeonggi-do, South Korea
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Job Description

The Senior Field Service Manager works closely with customers and sales & service management team to ensure that the following key objectives are achieved:

Responsibilities

  • Strategies for effective global support are developed, agreed and executed
  • Customer satisfaction is maintained at high levels when compared competitively
  • Global resourcing levels are understood and achieved
  • Appropriate service account management(site management) capabilities are established at each key site, together with required technical skills
  • Service revenues and cost are in line with business plan/budgetary requirements
  • Key reporting and metrics are set up and maintained for each key site and product
  • Through the technical support group, push for product quality and reliability improvements as indicated by data derived from site/field activity
  • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
  • Provides appropriate input in writing updating and correcting various ThermoFisher Scientific system documentation
  • Provides feedback to product quality teams
  • Reviews and directs the development of market opportunities and requirements for existing services
  • Develops an awareness of customer product and service needs, and maintain or enhance customer relations including customer interactions and customer experiences
  • Leadership: Ensures proper staffing levels, as well as training and development of the necessary personnel to maintain an organization capable of achieving established goals and objectives


Qualifications
  • Typically requires a University degree or equivalent experience in a related field
  • Typically requires approximately 12+ years or more years of relevant professional experience within a related industry. (SEM/SDB/LDB/TEM/EFA)
  • Typically requires 5+ years experiences leading service organizations within a medium or large scale company, providing support to equipment customers
  • Exceptional verbal and written communication skills
  • Superior influencing and leadership skills
  • Demonstrated ability to drive change within organizations
  • Strong business management skills
  • Fluent in both English and Korean
  • Experience with systematic technical troubleshooting



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