Thermo Fisher Scientific Job - 41367504 | CareerArc
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Company: Thermo Fisher Scientific
Location: Singapore, Singapore
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Business Job title: Project Manager

Job Profile Title: Installation Project Manager (region)

Position Location: APJ Taiwan or Singapore

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 75,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

Position Summary:

The Installation Project Manager (IPM) is responsible for planning and execution of system installations of Electron Microscopes in a region and supports the regional organization with his project management skills.

The IPM oversees all systems under install in a region and makes sure each has followed the steps of the installation process.

He/She takes ownership of the end-to-end order fulfillment from PO, until the customer sign-off and start of warranty.

On occasion also customer interaction is part of the (bigger) projects.

For the execution he/she is supported by the Regional Service team who provide the resources for the projects. Also 3rd party items are under control of the overall planning and execution.

The IPM is responsible for the financial DIR targets as well as the Installation related KPI's. Also acts as main contact person (spider in the web) for the region and go to person for all installation related items.

The IPM reports to the Global Manager Installations and has a dotted line to the regional Field Service director in his region, actively working with the Field Service Managers/Supervisors

Key Responsibilities:

Together with the regional executers he/she makes sure every project follows the steps of the Installation Process and ensures all steps are done. This consist of:

  • Setting and maintaining the installation plan per project including status updates
  • Interaction with all involved parties in installation
  • Site readiness
  • Creates clear understanding in expectations with customers. (Start with the end in sight)
  • Config Check's (incl NSR's) and align these with needed resources.
  • TDA's Management
  • Triggers Region on training skills for FSE's on upcoming projects

Installation Margin P&L

  • Secures the service installation margin by controlling costs per project
  • Escalates projects on Margin loss

DIR management per Quarter

  • Setting Forecast and manages to achieve this
  • Supports escalation on technical issues
  • Escalates commercial mismatches to Sales and BU's timely

Controls the I&W KPI's with a region

  • escalated and drives RCCM's
  • Feedback to CIP teams on needed improvements
  • Customer Allegiance Score responsible for installations


Requirements/Experience:

  • The ideal candidate has a technical bachelor's degree with +/- 5 years' experience in the high-tech industry and preferably the service business.
  • Proven experience and background in Project management preferably with courses/degree in project management. (IPMA, etc)
  • Excellent written en verbal skills in English, other languages are a plus. (for APJ Mandarin is preferred)
  • Ability to effectively communicate with and managing the deliverables cross functional and cross-cultural teams, with customers and/or other involved parties in a project.
  • Builds trust and encourages respect to internal teams as well as customers.
  • Possess problem solving skills. Can influence others and negotiates to solutions.
  • Quick learner in understanding business processes and in the customers business. Flexible attitude, always ready to jump into operational issues which pop -up and needs solutions.
  • Highly motivated and driven to achieve goals, does not take “no” as an answer.
  • Looks critical to processes and can improve these.
  • Computer skills CRM, MS Projects MS Office
  • Travel on occasion to customers and internal TFS offices. (10-15%)


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