Thermo Fisher Scientific Job - 41206114 | CareerArc
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Company: Thermo Fisher Scientific
Location: Austin, TX
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Implementation Manager, Oil, Gas, Petrochemical and Chemical

150847BR

When you're part of the team at Thermo Fisher Scientific, you'll do important work, and you'll be valued and recognized for your performance. With hardworking managers and inspiring coworkers to support you, you'll find the resources and opportunities to make meaningful contributions to the world.

How you will make an impact:

The Implementation Manager, Oil, Gas, Petrochemical and Chemical is a key commercial role within the Chromatography and Mass Spectrometry Division of Thermo Fisher Scientific. This role ensures a smooth implementation process from site preparation, installation, to completion of training and method transfer and consumables for customers in the Oil, Gas, Petrochemical and Chemical segment. The incumbent initiates and maintains effective customer relations, develops opportunities for growth for new and existing customer base, and assures customer success to reach long term commitments!

What you will do:

Project Implementation

  • Identifies technology/designs configurations across the portfolio for customers to solve their challenges and support their needs
  • Quantify the “before” and “after” situation for the customer for the implementation to ensure the success plan is satisfied
  • Understands how the customer measures success of the implementation, and how this new offering will solve problems and impact in a positive way, resulting in a clear upfront success plan
  • Actively participates in the delivery and leads implementation of products and services by understanding customer requirements and demands during implementation and thoroughly investigating technical issues to ensure successful resolution
  • Schedules installation(s), and work with the customer lab operations team to ensure everything is in place before and during the implementation
  • Understands IT, gas supply, footprint, access, software, and consumables infrastructure and training requirements when capturing site requirements
  • Responsible for integration of holistic offering for the customer including software, data collection, sample handling, “usability of data”
  • Visits customer site during the implementation as required
  • Schedules customer training and educates the customer on protocol related to running samples and SOP's
  • Partners with Account Relationship Manager and Customer Success Manager to navigate sophisticated customer situations, implement proposed solutions and raise issues for quick resolution as required for successful delivery and start up
  • On time delivery against project and technical support plans ensuring customer satisfaction
  • Hands over project to customer and Customer Success Manager in a sustainable way
  • Aware of competitor and industry activity and new products/services of interest to customers; incorporates into business plan

Additional Responsibilities

  • Maintains accurate reporting, records, and files communication for proper management of customers.
  • Populates content in the lab database to gain lab footprint.
  • Builds and maintains key contact list for reference during implementation.
  • Maintain physical equipment, replacement parts for quick fixes in the field.

Key Relationships

  • Account Relationship Manager, Customer Success Manager
  • Maintains internal network of trusted professionals to rapidly solve minor implementation challenges
  • Use resources to meet customer needs and work effectively cross-functionally with suppliers and internal resources
  • Supervises progress of project(s), ensuring the right team members are aware of their responsibilities for the customer project
  • Works with purchasing, decision-makers, lab personnel at customer site
  • Connect with operations, technical professionals across Thermo Fisher

How you will get here:

Education:

  • Bachelor's degree, preferably in a chemistry subject area.

Experience:

  • 8+ years' experience with degree, or 6+ years with advanced degree in commercial, service, applications, IT and/or or project management experience, in a sciences technology field with depth in a technology subject area
  • Practical lab experiences using analytical instrumentation (chromatography and mass spectrometry) in the Oil, Gas, Petrochemical and Chemical market
  • Track record of leading, running and implementing sophisticated technical projects
  • Experience in the Oil, Gas, Petrochemical and Chemical market preferred
  • Knowledge and understanding of the regulatory and compliance environment preferred
  • Position may require Covid-19 vaccination and/or routine testing, per client discretion. As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.

Knowledge, Skills, Abilities:

  • Strong interpersonal, oral and written communication, and presentation skills
  • Computer proficiency in MS Office and the internet
  • Solid English written and verbal communication skills.
  • Interpersonal skills, ability to multi-task and meet target dates.
  • Proven commercial perfection working in matrix environment
  • Ability to travel to customer locations up to 75%.
  • Key Proficiencies:
    • Project management
    • Communication/Collaboration skills
    • Technical skills
    • Leadership

At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and chip in to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


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