Thermo Fisher Scientific Job - 32857778 | CareerArc
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Company: Thermo Fisher Scientific
Location: Landsmeer, NH, Netherlands
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

Customer Service Specialist – Base Business

Reports To: Customer Service Supervisor Benelux Region
Group/Division: CCG/RMD
Career Band: II
Job Track: Associate
Position Location: Landsmeer, Netherland
Number of Direct Reports: 0
Day/Shift (if applicable): Day

Position Summary:
In the Customer Service Specialist role for the Base team you will be responsible for some day to day activities in a dedicated area, duties could include but are not limited to, order entry /processing, complaint management and general resolution of key account customer enquiries both verbal and written.

Customer Focus:

·All responsibilities as per the Customer Service Specialist Role outlined in the job description

  • Make decisions on a day to day basis to ensure the customer is served in the best way possible

Interpersonal Skills/Teamwork

  • Build and develop mutually beneficial relationships with internal and external colleagues/customers
  • Encourages and promotes good attitudes within the department and the organization
  • Maintains a professional manner when problems/conflicts arise – seeks to find solutions, not to blame and takes ownership for making positive change
  • Exhibits appropriate behavior and language at all times on job or at company events
  • Openly provides and receives constructive feedback – uses this positively to improve and expects the same from their Supervisors/Manager
  • Ability to work as part of a team to solve problems
  • Effectively perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
  • Embrace and participate in PPI initiatives to identify improvements and cost savings to the business.
  • Works proactively in the ‘one team' framework ensuring that cover and support is provided whenever necessary

Communication:

  • All written communication to be well presented, professional clear and concise.
  • Displays active listening skills to internal and external customers.
  • Handles each customer contact enthusiastically and treats each one with a positive and professional manner. Seeks to improve through focused training and feedback
  • Communicate effectively with customers, sales force and colleagues all relevant information and issues, e.g. key customer issues, quotation outcomes, customer information and demonstration requests.
  • Monitor and communicate quotation acceptance to all relevant parties and complete business reports as required.

·Problem Solving

  • Seeks appropriate data/information before making any decisions
  • Is proactive in presenting solutions, not just problems to others
  • Exercises good judgment that benefits the business/customer when reaching conclusions
  • Constantly looks for opportunities to prevent problems, not just react to them

·Dependability/Flexibility

  • Willingness to be flexible with working hours to meet the business needs when this occurs.
  • Willingness to visit customers, attend exhibitions, training events and meetings when this occurs.
  • All other duties as assigned

Minimum/Expected Requirements/Qualifications:

  • Experience working in a multi-channel customer service environment (non-negotiable)
  • Track record of being able to multi-task and work in a flexible work environment
  • General business acumen
  • You are required to be smartly presented at all times and have a professional approach when dealing with customers and key stakeholders (non-negotiable)
  • Experience in Microsoft office (non-negotiable)
  • Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS
  • Demonstrate ability to effectively communicate, both orally and in writing, to customers (non-negotiable)
  • Possess excellent problem-solving skills (Non-negotiable)
  • Strong GSCE results including maths and English, or equivalent
  • A-levels and or degree desirable.
  • Ability to speak English, the main language of your site and one additional language, English for a country managed from your location, to a professional standard.
  • Experience from a multi-channel customer service environment where multi-tasking and flexibility are the norm.
  • You should ideally have completed a further education program, such as a Bachelor, Masters or equivalent.
  • Excellent problem-solving skills and good business acumen.
  • You must be able to develop mutually beneficial relationships with internal and external colleagues and customers.
  • Encourages and promotes good attitudes within the department and constantly looks for opportunities to prevent problems, not just react to them.
  • Openly provides and receives positive and constructive feedback.
  • Works proactively in the ‘one team' framework ensuring that cover and support is provided whenever necessary
  • You should have strong communication skills, both written and spoken, and you should display active listening skills to internal and external customers.
  • You should be fluent in Dutch both written and spoken.
  • Handles each customer contact enthusiastically and treats each one with a positive and professional manner.
  • Exercises good judgment that benefits both the business and customer when reaching conclusions.

As a person is dependable and flexible.



To Apply, please click the following link: https://thermofisher.contacthr.com/75731966


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