A System Engineer 4 is responsible for the systems and infrastructure which support a product. System engineers are involved in the Prepare and Commit phase as they help the solution team identify viable designs and products. This position is responsible for documenting the system components of the business, information, application and technical architectures. The incumbent is responsible for creating and documenting the detail design for the system. As the project moves into the Create phase, this position is responsible to build instances of the system to support the rest of the implementation team. This role helps guide the system on its transition to production.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
Provide significant input and direction to strategic plans and product roadmaps
Design measures to protect the system from security compromise and to keep the system safe.
Document the steps required to fulfill service requests
Plan and perform approved scheduled and emergency maintenance. This includes documenting the maintenance and following the change management process. In some situations, this role will be required to also approve documented change requests.
Respond to escalated incidents and engage vendors as necessary. Identify, track and resolve associated problems
Author and maintain documentation and knowledge-based articles
Adhere to all security guidelines and that systems are properly protected with working backups; ensure all others with access are doing the same
Perform general research to evaluate a range of product offerings and evaluate emerging trends
Identify and document technical application, architectures and requirements
Order, provision and configure supporting systems and infrastructure
Interact with vendors, provide feedback on their products, and help select which vendors the Church will use
Participate in the design and implementation of supporting systems and infrastructure
Train other team members on the use of the supporting systems and infrastructure. Keep training material up-to-date.
Ensure system monitoring is properly tuned
Bachelor's degree in related field, or equivalent professional experience
6+ years of relevant experience with the specific product being supported including 2+ years of supporting product development activities and be capable of guiding technology decisions
Demonstrated Skills & Abilities:
Significant Microsoft Windows system administration experience
Microsoft Dynamics CRM system experience a plus
Experience with Microsoft Azure applications and environment
Significant Linux system administration experience
Experience with application, infrastructure, and site monitoring tools like AppDynamics, Cloudwatch, Nagios, Apica, etc.
Experience with Network layer load balancing, F5 experience a plus
Experience with scripting languages (Bash, Python, PowerShell)
Experience in .Net and Java environments
Ability to lead a resolution team and help troubleshoot a system that is down
Commitment to be reachable day or night for outage situations
Experience supporting cloud applications and environments, both AWS and Azure
Experience building and maintain CI/CD infrastructure
Experience working in a structured large-scale operational environment
Proven experience with Change, Incident, and Problem management processes, and should be familiar with ITIL
Executive-level oral and written communication skills
Proven leadership and management skills
Understand the business processes being supported by the solution
Proven as an exceptional troubleshooter with the ability to think under pressure
This job operates in a professional office environment
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.
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Please Note: All positions are subject to close without notice.
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