This is an entry-level contract position responsible for the systems and infrastructure which support a product. This position generally works under the direction of other system engineers, and completes specific assigned tasks in support of the overall solution.
This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
Under direction, fulfill service requests
Under supervision, perform approved scheduled maintenance according to a documented change plan
Respond to and resolve incidents and monitoring alerts
Validate proper solution operation after changes, either to the system itself or changes made to systems upon which the system is dependent
Escalate incidents as necessary
Maintain documentation and knowledge-based articles
Validate system backups
Adhere to all security guidelines and ensure all others with access are doing the same
Bachelor's degree in or related field, or equivalent industry-recognized professional experience.
Entry level relevant experience and significant internship.
Demonstrated Skills & Abilities:
Demonstrated Experience in ITIL/ITSM Change and Knowledge Management processes and best practices
Ideal if experience with ServiceNow as an ITSM and specifically Change Management Database (CMDB) experience
Must be comfortable presenting to management
Experienced in teaching others
Good oral and written communication skills
This job operates in a professional office environment
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.
Posting Notice/More Info.
Please Note: All positions are subject to close without notice.
Find out more about the many benefits of Church Employment at http://careers.churchofjesuschrist.org.
Apply on company website