The Cheesecake Factory Job - 40868295 | CareerArc
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Company: The Cheesecake Factory
Location: Calabasas, CA
Career Level: Entry Level
Industries: Food, Beverage

Description

Overview

You may know us for our huge menu of delicious food…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®”, eight years in a row! What you may not know, is how incredibly important our receptionist is for helping set the stage for a “EXCELLENT” Cheesecake experience at our corporate support center.

 

As the first person our guests and visitors see, this role requires an individual who loves to make a great first impression, no matter the challenge. You make every interaction a memorable one, while displaying a professional and confident demeanor. 

 

Reporting to the Senior Manager of Office Services, your role will be in Calabasas Hills, CA at our corporate support center, providing reception support for a company with over 290 full-service restaurants and more than 42,000 staff members.

 

You'll thrive in this position if you are:

  • Service Minded: you're a people person who effortlessly provides exceptional support whether it is over the phone or in person.
  • A master multi-tasker: you're skilled at juggling multiple priorities at one time.
  • Adaptable: you're at ease in a fast-paced environment and you're able to change direction rapidly when priorities shift and personalities change. 

 

 


Responsibilities

Here's what you'll get to do:

  • Answer a high call volume, multi-line phone system, screening and directing calls promptly and professionally.
  • Welcome and check-in guests, vendors and employees, connecting them to the correct person/department.
  • Professionally handle/route incoming questions and requests from the public and guests.
  • Help maintain workplace security by checking badges and IDs as necessary, maintaining visitor logs, issuing temporary badges to guests and taking photos for ID badges of staff members.
  • Coordinate activities with outside third-party vendors, including but not limited to car washes, dry cleaning, and/or car transportation as needed.
  • Train new staff members and temporary staff on multi-line telephone system.
  • Set-up temporary Wi-Fi for guests.
  • Assist with other projects and special events as required.

 


Qualifications

What we require:

  • 1+ years of demonstrated administrative, customer service, and data entry experience. (Preferably as a corporate receptionist)
  • Bilingual (English / Spanish)
  • Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint, Publisher, etc.)
  • Advanced verbal and written communication skills.
  • Ability to effectively interact with management and staff at all levels with professionalism, adaptability, and ability to maintain confidentiality.
  • Demonstrated ability to multi-task, prioritize and work within a fast-paced environment.
  • High School Diploma or equivalent

What we prefer:

  • Associates Degree or Equivalent

 


About the Company

Recognized as one of the FORTUNE “100 Best Companies to Work For®” eight years in a row, The Cheesecake Factory Incorporated operates almost 300 restaurants – including The Cheesecake Factory, North Italia, Grand Lux Cafe, Social Monk and Fox Restaurant concepts. Internationally, twenty-seven The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce delicious cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers. Continuing on our path to becoming a Global Iconic Brand, we are a $2B public company with more than 40,000 staff members, 430 of whom work at the corporate support center in Calabasas Hills, CA.

#SoCheesecake #LifeAtCheesecake

We are an e-verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.


Compensation Range

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