Nationally recognized and accredited, each year Sweetser connects 20,000 children, adults, and family members with the services they need and deserve in the treatment of mental illness. The organization's roots in residential care for children date back to 1828.
Our caring and compassionate professionals provide services in mental health, recovery and education, creating promising futures for the children, adults and families we serve. Our professionals include psychiatrists, psychologists, advanced practice psychiatric nurses and licensed clinical social workers, supporting our statewide network of care:
* Community-based services: Assertive Community Treatment, Behavioral Health Home, Community
Integration, Primary Care Integration, and School-based Services
* Crisis Services: Crisis Stabilization Units, and Mobile Crisis Intervention
* Outpatient Services: Affiliate Network, Individual, Family or Group Therapy, New England Eating Disorders, Psychiatric
Services, School-based Therapy, and Substance Use Disorder Therapy
* Peer Services: Intentional Warm Line, and Peer Training Network
* Residential and Educational Services: Day Treatment Services, FOCUS Through Adventure, and Specialized Schools
As part of our dynamic, growing organization, you can help make a difference in the lives of the children, adults, and families of Maine. A nationally recognized and accredited leader, we have the resources to help you excel: competitive salaries, a wide range of benefits and a motivated team of more than 700 employees. Find out how Sweetser can make all the difference in your career!
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Medical Assistant will utilize trauma informed practices and customer service to provide support to the psychiatric providers and patients, to ensure quality mental health and substance recovery medication management in a clinical setting. Will coordinate effectively with natural support and other providers, to ensure quality, care and documentation is delivered. Will coordinate with psychiatric providers to maintain productivity expectations and scheduling requirements, including meeting supervision expectations.
• Provide customer service within established deadlines, consistent with organizational values, standards, and policies.
• Facilitate referrals to other needed services through the completion of a Service Update Document (SUD).
• Manage prior authorization requests.
• Manage pharmacy relationships.
• Manage incoming and outgoing patient and provider phone calls.
• Screen and respond to calls and communicate outcomes to providers to enhance coordination of care.
• Engage patients that miss call back dates.
• Facilitate the discharge process for psychiatric providers.
• Attend and actively participate in Clinical Staff meetings and in-services.
• Clinical skills - provide injections as ordered by the provider and obtain necessary pre appointment vital signs and document results.
• Facilitate basic laboratory tests.
• Successful completion of a medical assistant program from an accredited vocational institution or community college and/or certification with the AAMA (American Association of Medical Assistants).
• Registered through the AAMA, AMT (American Medical Technologist) or another nationally recognized organization preferred.
• One to Two (1-2) years of experience as a medical assistant preferred.
• Experience with EHR.
KNOWLEDGE AND SKILLS:
• Ability to demonstrate use of tact and patience in communication with clients, families and staff.
• Ability to work within a flexible schedule.
• Ability to maintain a high level of confidentiality
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