This position has the responsibility for ensuring the delivery of the highest quality of services to clients experiencing psychiatric crises, for overseeing the day-to-day operation of the program, supervising program staff and for supporting the coordination and integration of available services and resources on behalf of clients in psychiatric crisis.
Some direct service may be provided but the essential job duties are supervisory.
Monday through Friday, with after hours on-call responsibilities.
• Support and articulate the program and organization mission to staff, clients, providers and others.
• Oversee and coordinate day-to-day work of program staff to ensure responsiveness to client need.
• Coordinate recruitment and hiring of direct service staff with the program manager and human resources department.
• Provide orientation to new staff in accordance with orientation plan.
• Provide regularly scheduled and on the spot supervision to program staff and communicates supervision activities to program manager.
• Identify and implement or arrange for needed staff development programs.
• Evaluate staff performance through direct observation of clinical practice and feedback from staff, clients and community providers and works with the staff to enhance overall performance.
• Develop and maintain staff scheduling to ensure appropriate staffing levels.
• Ensure completion of all required clinical service documentation by clinical/direct care staff, including authorization requirements for insurance payments. Reviews clinical documentation with focus on accuracy, completeness, relevancy and overall quality.
• Collaborate flexibly and responsively with the area service network on behalf of clients in crisis to support smooth access to the program, coordinated service responses and client linkage with needed community resources.
• Ensure that the program meets all organization and licensing standards, regulations and policies, including the posting and notification of client rights and grievance procedures information, the consistent adherence to client confidentiality standards and maintenance of safe program practices, including the consistent practice of universal precautions.
• Ensure that the program site is kept in good repair with functioning physical safety precautions, as required by statute and/or civil regulation.
• Monitor the program budget to ensure budget targets are met; implements productivity expectations; develops annual program goals and objectives; and assists in maintaining up-to-date manual of program policies and procedures.
• Through leadership, behavioral example and policy, establishe a program culture of mutual support and program services.
• Provide program supervision, education, clinical direction and support to staff to ensure the delivery of the highest quality of care, the maintenance of a safe and therapeutic service environment and the maintenance of client dignity and confidentiality in all service delivery.
• Provide oversight and coordination for clients using program services in order to facilitate a therapeutic resolution and direct service to program clients, as needed, including clinical assessment, service planning, and crisis stabilization planning for persons admitted to the crisis stabilization unit.
• Respond to requests for technical expertise and/or support from clients, family members, community-based service providers and state agencies in order to support the stabilization and/or resolution of crisis situations involving clients in psychiatric crisis.
• Authorizes the allocation of designated "unmet need" funds to support access to alternatives to hospital admission.
Responsibilities Specific to Brunswick Crisis Service:
• Collaborate with the program manager and crisis stabilization unit (CSU) team leader to develop and implement mutually supportive protocols, service expectations and staff relationships between CSU an crisis services.
• Maintain up-to-date familiarity with crisis intervention and CSU service protocols and collaborate with and/or consults with crisis and CSU staff.
• Provide on-call supervision to crisis and CSU staff after hours during the week, and twenty-four (24) hours on weekends and holidays, in regular, scheduled rotation with CSU team leader.
Masters degree in professional clinical discipline.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Independent Clinical Licensure required.
• Valid state driver's license.
• Three (3) years post bachelor's experience in a mental health setting, including experience working in crisis services required.
• Experience working with dual diagnoses (MH/SA) or substance abuse preferred.
• Post bachelor's supervisory experience in a clinical setting required.
• Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.
KNOWLEDGE AND SKILLS:
• Provide professional leadership to a multi-disciplinary team, collaborate and organize effectively, and understand and work with
• Respond to clients, family and colleagues in a sensitive and respectful manner.
• Recognize signs of increasing clinical or situational risk and of escalating behavior and utilize de-escalation and safety
implementation techniques effectively.
• Assess variables underlying stressful situations, discern methods to diffuse or contain them and quickly implement the most
• Apply current knowledge of the population's needs, area resources and policy requirements to supervision and intervention while
continually expanding clinical and resource knowledge base.
• Provide crisis evaluations and develop/implement short-term treatment plans that are creative and specific to client needs and
promote health and growth with the goal of reintegration into the community.
• Establish and maintain effective working relationships with staff, peers and the community.
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