The Stine family, including 3 generations of Stine family members, together with hundreds of associates, work side by side together toward providing the nation's best home improvement shopping experience and premier preferred workplace of its kind. Our retail and contractor supply locations provide thousands of quality products for new construction, remodeling, and industrial projects. Stine helps customers associates, and families build their dreams!
I. Job Summary The Office Assistant trains, coaches and develops cashiers to ensure customers receive outstanding and quick checkout service to customers at our registers. This is achieved by ensuring the efficient operation of the registers, influencing and supporting the Cashier team, expediting price checks and identifying high shrink items. This position also involves assisting the supervision and training of Cashiers, taking over Cashier duties as needed and maintenance duties. Office Assistants also support cashier development and accuracy by utilizing various tools. II. Essential Duties and Responsibilities A. Must be familiar and in compliance with Stine Policies and Procedures B. Take incoming telephone calls, direct calls and take messages. C. Record customer purchases on either a cash register or a point-of-sale terminal. D. Provide customer with appropriate receipt for each transaction. E. Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. F. Watch for shoppers who may need assistance and provide needed advice or information. G. Compile, copy, sort, scan, and file records of office activities, business transactions, and other activities. H. Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail. I. Keep checkout area orderly. J. Serve as general information center for the entire store including incoming telephone calls. K. Handle merchandise returns and exchanges. L. Maintain an adequate stock of paper, forms, etc., for operation of register. Notify OM when additional supplies are needed. M. Attend store meetings, training sessions, etc., as arranged by the firm. N. Maintain price information for reference when any question on the price of an item arises. O. Review files, records, and other documents to obtain information to respond to requests. P. Insert the specified amount of change into the register at the beginning of each business day. Q. Screen credit cards before acceptance. R. Help train new cashiers on creating orders, processing quotes, credits, history searches. S. Make necessary calls on credit cards. T. Page over the public address system when necessary. U. Tabulate sales and remove cash and records from register at the end of each day. V. Check invoices during slow checkout periods. W. Participate in the rotation of cashier duties in the drive thru and garden center areas. X. Help other departments by putting up stock, returns, and rental department as requested. Y. Transfer record of business done each period to daily record that permit accurate transmittal to store's accounting system. Z. Complete end-of-day procedures for cashier. The above duties are not intended, nor should they be considered, a complete list of responsibilities. Times may arise when additional responsibilities are given by management as business necessitates. Job Requirements: III. Qualifications A. Education: Basic education that includes ability to competently read and write. B. Training and Experience: No training or experience required, but cashier experience, typing, and key punch skills preferred. C. Job Knowledge: Must be able to count back change accurately. Knowledge of cashier skills and building industry is preferred. D. Physical Demands: Work requires little physical effort, involves sitting, standing, walking, and some light lifting on a regular basis. Works in air-conditioned environment. (Important: This job is classified in the physical demands section of the job description [Form IV-31] as constant light duty work and occasional medium work. This form should be reviewed with and signed by the applicant.)
Stine is an equal opportunity affirmative action employer and does not discriminate against associates or applicants because of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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