The Stine family, including 3 generations of Stine family members, together with hundreds of associates, work side by side together toward providing the nation's best home improvement shopping experience and premier preferred workplace of its kind. Our retail and contractor supply locations provide thousands of quality products for new construction, remodeling, and industrial projects. Stine helps customers associates, and families build their dreams!
I. Job Summary
The specialist interacts with the customer by greeting and assisting them with their project while in the store or on the phone. It is a professional position requiring knowledge of the assigned Department, personal skills such as communication, and technical skills such as quoting, computer knowledge and specific product knowledge.
II. Essential Duties and Responsibilities
A. Must be familiar and in compliance with Stine Policies and Procedures
B. Serve customers, either store-wide or in specific departments assigned.
C. Change price cards on bins, displays, etc., as necessary.
D. Rearrange merchandise assortments to keep them neat, clean, and attractively displayed.
E. Demonstrate the use of merchandise when requested or when such demonstrations are encouraged by the customer.
F. Watch for shoppers who may need assistance and provide needed advice or information.
G. Take incoming telephone calls.
H. Restock merchandise displays as they are depleted by customer purchases.
I. Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
J. Assist customers with the handling of large or heavy items.
K. Advise the store or department manager of shortages, damages, back-orders, etc., using appropriate forms.
L. Advise store or department manager, as far in advance as possible, of any desired deviations from assigned work schedule.
M. Make price changes, by hand or mechanically, on merchandise according to price-change sheets, invoices, etc.
N. Attend store meetings, training sessions, etc., as arranged by the firm.
O. Remove sales and promotional displays, prices, etc., and rearrange stock following promotional events.
P. Keep surplus stock in warehouse and storage areas neat, clean, and orderly.
Q. Handle customer complaints, unless shopper demands to see the manager.
R. Learn all full service areas (key making, glass cutting, paint mixing, etc.).
S. Make recommendations to the manager, or department manager, when new lines should be added, old lines dropped, basic stock quantities adjusted, etc.
T. Read trade magazines, manufacturer literature, sales training courses, etc., to gain new product knowledge.
U. Make suggestions for rules or policy changes when such changes would improve sales, profits, efficiency, etc.
V. Relieve as cashier.
W. Handle special orders for non-stock items.
X. Reorder merchandise according to established buying procedures and methods.
Y. Build special merchandise displays for sales, promotions, and other special selling events.
Z. Maintain departmental inventories at established levels for maximum turnover and profitability.
AA. Quote prices on outside jobs (deck project, kitchen remodel, flooring, etc.).
AB. Track and understand personal sales and gross profit as listed on reports
AC. Responsible for running and submitting commission reports to the proper department within given timelines
The above duties are not intended, nor should they be considered, a complete list of responsibilities. Times may arise when additional responsibilities are given by management as business necessitates.
A. Education: Basic education which includes ability to competently read and write.
B. Training and Experience: Some experience in selling/serving customers and specific product knowledge is desirable, as well as limited computer skills, but not required.
C. Job Knowledge: Should have general knowledge of the building industry.
D. Physical Demands: Work requires some physical effort; involves standing, much walking and medium lifting. Works in an air-conditioned environment as well as in a non-A/C controlled environment. (Important: This job is classified in the physical demands section of the job description [Form IV-31] as constant medium work and occasional heavy work. This form must be reviewed with and signed by the applicant.)
Stine is an equal opportunity affirmative action employer and does not discriminate against associates or applicants because of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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