Starbucks Job - 43766191 | CareerArc
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Company: Starbucks
Location: England, United Kingdom
Career Level: Mid-Senior Level
Industries: Food, Beverage


Job Purpose and Mission

This job contributes to Starbucks success by modernizing our core HCM (Human Capital Management) system for the region, applying established process design, project and change management industry standards and best practices. Models and acts in accordance with Starbucks guiding principles.

The role is responsible for guiding and supporting others through the deployment of new technology, namely Success Factors in migrating to cloud-based version of SAP.  You will not be involved in the configuration of this technology, but the orchestration of the PRO team and wider business in how to get the most from technology and embed it successfully within the organisation. This role is a blend of stakeholder and project management; solution and process design and change management.  It will involve close partnering with Starbucks Technology function and external vendors.

The HR Transformation Manager will play a key role in communicating and managing the technological change and implementation agenda across EMEA.  EMEA consists of 5 markets – UK, Italy, Netherlands, Switzerland and Austria

Summary of Key Responsibilities        

  • Accountable for the successful delivery of the technology change programme (includes functional, process, data and system design decision
  • Delivers the change programme decisions and working with the System Integrator (3rd party implementation company) to package these into content and messages that can be understood by local PRO team members
  • Engage with local stakeholders and ensure they are fully supported on the programme. Challenging any localisation requirements, putting these forward to the change programme leadership and managing them to resolution
  • Develops detailed implementation roadmaps, risk mitigation and action and governance plans Input and influence process and system solution design and configuration. Input into strategic business cases. 
  • Provide expertise regarding the deployment and delivery of end-to-end Digital HR Transformations; most notably implementation of SuccessFactors
  • Supporting clients with the adoption of new technology innovation and complex business problems using analytic skills
  • Assembles interdepartmental and cross functional project teams. Determines project governance, decision making structure and communication plans. Establishes project roles and responsibilities and provides project team members with clear direction
  • Creates and manages to comprehensive project plans, detailing project schedule, resource and time estimates, quality requirements and metrics, and organizational change management activities. Ensures completion of all steps required to obtain project funding and resource acquisition approval
  • Negotiates and actively manages project schedule, scope, resources and budget to meet client and project needs. Manages resource gaps and recommends acquisitions, engaging third party suppliers for outsourced services as needed. Tracks and reports monthly budget accruals and variances
  • Ensures that projects meet specified timelines and deliver expected results on time and within budget.
  • Evaluates and manages project change impacts
  • Works directly with key stakeholders to understand HR processes and strategies 
  • Develops and manages effective relationships with project sponsors and stakeholders. Maintains alignment on project business objectives. Negotiates across multiple functions to resolve project conflicts and competing
  • Priorities
  • Anticipates and plans for how project team decisions impact the client. Participates in planning for implementation of systems and end-to-end business processes re-engineering efforts that are directly utilized by the client, including defining requirements, process mapping, testing and training as needed
  • Assesses project health and directs any necessary corrective measures. Applies standard processes for risk and issue management, ensuring critical risks and issues are proactively mitigated
  • Supports PRO Director of Strategic Programmes and wider PRO LT on any other projects, specifically those with tech dependence

Key Contacts/Relationships

Key Contacts – Internal

  • Global PRO and specialist teams
  • EMEA PRO teams
  • EMEA technology teams 
  • Global technology teams
  • EMEA Legal and Finance contacts 
  • Projects and cross functional teams

Key Contacts – External 

  • Business partners across EMEA
  • Suppliers in relevant sectors
  • Preferred technology chosen HRIS suppliers/vendor project teams. 

Job Qualifications

Knowledge, Skills and Experience

  • Strong experience in large scale HR technology transformation programmes/project management, HR digital projects or HR Shared Services change and transformation.  With emphasis on change management and communication planning.
  • HRIS experience essential, working experience with SAP Success Factors desirable
  • Experience leading programmes involving significant people process and technology change implementing projects with budget from $1M - $5M or greater and aggressive timelines.
  • Strong experience with Human Resources programs, delivering employee and leadership facing programs across the full range of HR domains, including Recruiting, Talent Management, Rewards, and Operations
  • Experienced HR technology practitioner, experience delivering results leveraging HR Technology including HCM, ATS, CRM, and service delivery. 
  • Expertise in LEAN methods including Design Thinking, Agile, and continuous process improvement.
  • Strong project management experience with 5yrs + experience leading programmes, projects and reporting directly to leadership teams. Understanding of various project management tools and methodologies 
  • Strong analytical and problem-solving skills
  • Strong stakeholder management skills and ability to engage stakeholders at different levels
  • Ability to define objectives, scope and resources for projects extending beyond a department or business unit
  • Ability present key findings to executive business stakeholders
  • Experience in policies and procedures development and information management
  • Knowledge of process improvement, business process re-engineering 
  • Ability to think critically and creatively about new processes and solutions
  • Ability to establish cross functional, collaborative relationships with business partners
  • Ability to navigate within a fast-paced dynamic environment with high degrees of ambiguity to deliver medium to large
  • Ability to matrix manage and manage geographically distributed teams
  • Superior communication skills and the ability to effectively communicate to diverse audiences and stakeholders at all levels of the organization
  • Proficiency in Microsoft Project, PowerPoint and Excel

This job description is only a summary of the typical functions of the role and is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties that may be required. Management reserves the right to amend the responsibilities, tasks, and duties of the jobholder as dictated by business requirements. 

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