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ROLE PURPOSE: Manage CDD team to ensure effective delivery on behalf of the global GAMs/RMs for the entire CIC Customer segment for CDD review and update. • Liaise closely with Legal and Compliance to ensure appropriate standards for the WB CIC Business are agreed and maintained • Manage the team • Manage a (new) diary system to ensure renewals are dealt with on a timely basis • Prioritise workload on a risk basis to ensure effective completion • Manage CDD static data with a view to improving quality of data in system including duplicate records/branch entries etc • Develop working relationship with CDD / COBAM teams in other countries • Liaison with Tech Support team for System related issues.
NOTE: The CDD team will source and prepare CDD records for ultimate approval by GAMs – where the responsibility for ‘knowing the customer' lies.
KEY RESPONSIBILITIES: Work with existing team members to ensure needs are fulfilled on an ongoing basis. Specifically: • Ensure effective links between GAM teams/Internal Stakeholders / COBAM. • Manage CDD process - new and renewals • Manage onboarding process for agreed new initiatives • Ensure accurate maintenance of CDD static data • Maintain CDD rejection rates within agreed threshold. • Manage CDD Execution teams for multiple countries
Knowledge / Skills / Experience Required: 1 to 3 years of relevant work experience in the following areas: • Sanctions and screening (name and transaction) surveillance skills • Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. • Banking: knowledge in terms of customers, products and transactions • Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service oriented attitude. • Excellent communication in English (articulation and writing).
KEY LIAISON: Reports to: Team Manager
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