Standard Chartered Bank Job - 30137672 | CareerArc
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Company: Standard Chartered Bank
Location: Mumbai, MH, India
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

Relationship Management

• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.

• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

• Manage the portfolio to de-risk against attrition and achieve stability of book.

• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

• Serve as the one-point contact to the High Net Worth customers of the Bank


• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment

• Achieve the Targets set in terms of product mix

• Induction of all new customers brought in by the Branches & Direct Sales team.

• Achieve “best in class” productivity in order to maximize the efficacy of the sales process.

• Achieve the budgeted cross sell targets.

• Aggressive Sales call plans to acquire large prospective customers through referrals.

• Ensure coverage of customer base in accordance with the approved contact plans.

• Coordinate customer events for the cluster along with the product team

Sales MIS

• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)

• Maintain and update customer information on WMS


• NPS & Customer management

o Ensure that NPS is at least in second quartile as compared to peers

o Use the online CMP system diligently and achieve > 75% of them require customer contact each month

Risk Management & Compliance

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.

• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.

• Ensure full awareness of all policies relating to operational risk, sales processes, misspelling, etc. and comply with the same

• Read, understand and comply with all provisions of the Group Code of Conduct.

Our Ideal Candidate

• Graduate/ Post Graduate, consistent academic career

• Extensive sales experience (2 to 5 years)

• Sales focused and highly target oriented

• Able to pick up new concepts quickly

• Able and excited about going out to meet new customers

• Competitive awareness & benchmarking

• Excellent communication, interpersonal & relationship building skills

• Banking knowledge

• Management Information Skills

• Good Interpersonal Skills

• Customer and Service Orientation

Apply now to join the Bank for those with big career ambitions.

 Apply on company website