About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
JOB PURPOSE: • Provide co-ordination and support in the roll out and maintenance of key processes across FRSC. • Communicate and escalate to seniors on gaps and progress of gaps closures • leveraging on common tools, information and processes • Stay abreast with industry existing/emerging fraud risks • Identify and share industry best practices and work with the businesses for their feasibility and implementation • Evaluate latest practices/tools to identify next generation fraud detection system • Display exemplary conduct and live by the Group's Values and Code of Conduct • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, and applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Focus on process re-engineering, automation, process standardization projects • Manage falcon projects and testing. • Manage new migrations • Work closely with stakeholders / countries to effectively deliver desired results. • Minimize fraud losses for Cards products by review of alerts on the detection tools within stipulated timeframes, policies and laid down processes • Manage the relationship with stakeholders/Countries with respect to all service related needs/issues. • Strengthen the activities through regular training of staff • Adhering to laid down Operating Procedures and Group Risk Policies always. • Provide system and information support • Timely communication of key information and trends to Top Management. • To ensure that the SLAs and DOIs are reviewed on frequent basis by country. • To manage the relationship between country and other team members within FSCs • To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls. • To provide Guidance to Team Leads & other team members on operational issues. • Ensure adequate training (On the Job, soft skill, etc.) is provided to all staff members
EXPERIENCE/KNOWLEDGE REQUIRED: A good understanding of systems / procedures would be preferred An understanding of the risk involved in various transaction types and cardholder profiles. Business Strategy and Model: Good working knowledge of Standard Chartered's Retail Clients business and that of peers in the industry Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders Risk Management and Control: Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within RAC through both directly-managed and virtual team
Key Stakeholders Internal: • Head FRSC GBS • Relevant members of Risk Operations management team • IT partners supporting Retail Clients business • HR team
External: • Auditors • Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks • Suppliers, vendors and consultants
KEY MEASURES: a) Job Objectives agreed for the year. b) Service metrics, accuracy and Turnaround
REPORTS TO (Primary): Senior Vice President DIRECT REPORTS: Senior Officers / Team Leaders / Associate Managers
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