Standard Chartered Bank Job - 30652643 | CareerArc
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Company: Standard Chartered Bank
Location: Shenzhen Shi, Guangdong Sheng, China
Career Level: Executive
Industries: Banking, Insurance, Financial Services


About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Scope of the Role: 针对客户提出的关于银行产品和服务的咨询,向客户提供优质的服务,完成业绩指标

Key Responsibilities:

  • 回答客户咨询,维护与客户的关系并提供卓越的客户服务以确保满足客户需求
  • 遵循银行的管理手册,操作手册和相关产品的既定政策,接受并操作客户下达的指示
  • 了解客户的金融需求,并根据客户需求提供合适的产品
  • 抓住交叉销售和转介业务的机会,向现有和潜在客户介绍产品和服务
  • 积极配合和支持市场推广活动,完成销售业绩指标
  • 解决客户的投诉或不满,了解客户反馈以持续改善服务质量
  • 达到客户服务中心的服务标准和掉线率要求
  • 积极聆听和参与定期的会议和培训,获得有关产品的知识和服务的技巧
  • 遵守合规风险管理手册和部门工作程序中列明的控制程序
  • 遵照反洗黑钱相应的规定, 任何时候要警惕不寻常的或可疑的客户交易活动, 并且应当把任何可疑活动报告给相应部门的反洗黑钱主任和直线经理,在紧急或特殊情况下, 可直接报告给地区反洗钱主任
  • 确保自己的工作操守符合合规风险管理程序和所有集团及部门的员工行为守则
  • 遵照一切涵盖了监管机构、当地和集团规定的政策和规定
  • 不得进行违规交易和误导销售,所有交易操作必须遵守部门工作程序
Our Ideal Candidate
  • 专科或以上学历
  • 优先选择具备客户服务或销售工作经验者,欢迎财务/经济类相关专业的应届毕业生
  • 流利的普通话
  • 英语口语和书写熟练
  • 熟练操作电脑
  • 优秀的人际沟通技能
  • 能够在压力下工作并乐于迎接挑战
  • 积极的工作态度和工作动力
Apply now to join the Bank for those with big career ambitions.

 Apply on company website