Standard Chartered Bank Job - 30994467 | CareerArc
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Company: Standard Chartered Bank
Location: Shenzhen Shi, Guangdong Sheng, China
Career Level: Executive
Industries: Banking, Insurance, Financial Services

Description

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
职责范围 Scope of the Role:
向客户提供优质的电话银行服务,按要求完成每天日常工作任务,并达到电话销售和服务的工作指标。
关键职责/挑战 Key Responsibilities:
销售和服务表现

  • 维护客户关系、向现有和潜在客户提供卓越的服务体验及客户咨询服务,积极挽留客户;
  • 通过拨打外线电话积极支持产品和服务推广活动,完成销售和服务目标;
  • 了解客户的金融需求,并根据客户需求提供合适的产品;
  • 抓住交叉销售的机会,向现有和潜在客户介绍产品和服务;
  • 解决客户的投诉或不满,了解客户反馈以持续改善服务质量;
  • 通过参加定期的简报会议和培训获得有关产品的知识和服务的技巧;
  • 通过理财产品考试并且参加后续教育,取得销售各个产品的资格证书;
  • 通过证券投资基金从业资格两个科目考试并获得相关资格证书;
  • 参加产品部门的培训,确保业务知识更新及巩固。
风险管理
  • 遵守合规风险管理手册和部门工作程序中列明的控制程序;
  • 遵照反洗黑钱相应的规定, 任何时候要警惕不寻常的或可疑的客户交易活动, 并且应当把任何可疑活动报告给相应部门的反洗黑钱主任和直线经理,在紧急或特殊情况下, 可直接报告给地区反洗钱主任;
  • 确保自己的工作操守符合合规风险管理程序和所有集团及部门的员工行为守则;
  • 遵照一切涵盖了监管机构、当地和集团规定的政策和规定;
  • 不得进行违规交易和误导销售,所有交易操作必须遵守部门工作程序。
Our Ideal Candidate
  • 大专或以上学历
  • 优先选择具备客户服务或销售工作经验者,欢迎财务/经济类相关专业的应届毕业生
  • 流利的普通话
  • 英语口语和书写熟练,优先选择通过大学英语4级和大学英语6级考试者
  • 熟练操作电脑
  • 优秀的人际沟通技能
  • 能够在压力下工作并乐于迎接挑战
  • 积极的工作态度和工作动力
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages.


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