Sizewise Job - 31014448 | CareerArc
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Company: Sizewise
Location: Hays, KS
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

Sizewise Customer Service Agents are at the center of our passion for service.  We are proud to offer a live person on the end of the line when our customers call.  We currently have a need for a full time Customer Service Agent. 

In this role, you will:

  • Spend your workday in the Customer Service Department within in our Hays, KS site. 
  • Work a shift of 12:00pm - 9:00pm: Mondays, Tuesdays, Wednesdays, and Fridays, plus every other Saturday and Sunday; Thursdays off 
  • Interact via phone with facilities who rent Sizewise durable medical equipment
  • Manage between 80 and 100 calls daily, with an average 2-3 minute call duration
  • Handle a variety of equipment orders, including pick-ups and deliveries
  • Troubleshoot basic equipment issues
  • Answer general inquiries, and if necessary, communicate with multiple departments in order to assist customers

 

Requirements:

  • Superior customer service abilities
  • Practiced documentation skills
  • Attentiveness to customer needs, coupled with the ability to respond quickly and competently to customer requests
  • Effective verbal and written communication skills
  • Ability to multi-task, specifically to use active listening skills while accurately entering data into customer ordering software
  • Ability to sit for long periods of time
  • Manual dexterity
  • High School diploma or equivalent

 

Sizewise provides a full benefits package which includes:

  • Health, Dental & Vision Insurance
  • Affordable premiums with health insurance deductibles of $750 individual/$1500 family
  • Company paid life insurance of $50,000
  • Company paid short term disability
  • 401k company match with immediate vesting
  • 6 paid holidays
  • Paid Time Off
  • Paid bi-weekly

 

Additional information about our company can be found at www.sizewise.com

EOE, including disability/veterans


 Apply on company website