Description
General Scope and Summary
SAGE Therapeutics is searching for a creative, resourceful, integrative thinker for an important role that will report directly to the Director, Cloud Platforms & Infrastructure. The Senior Engineer, Cloud & Infrastructure will work collaboratively with the team to build, maintain, and support Sage Therapeutics' Infrastructure at our Cambridge and North Carolina offices as well as in the Cloud (AWS/Azure). This individual will have knowledge of Linux System Administration, be proficient at Windows systems, and have scripting and integration experience to assist with Infrastructure Automation.
Roles and Responsibilities
Manage cloud-based data center operations as well as on-premises datacenter, including environmental and security systems, resource, and performance management systems.
Help manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
Create scripts and automations to assist with the operations of infrastructure and integrations.
Define hardware and software standards in conjunction with owners and stakeholders.
Test network and server performance and provide network performance statistics and reports; develop strategies for maintaining network and server infrastructure.
Practice IT asset management, including maintenance of component inventory and related documentation.
Monitor and control the performance and status of corporate hardware and software systems; supervise delivery of end-user support services; provide reporting metrics on service delivery and operational availability; recommend upgrades/enhancements as needed.
Manage the diagnosis and repair of complex problems and factors effecting system security, system performance, and reliability.
Maintain data security and integrity, thorough, monitored backups, database management, security management, and application auditing.
Monitor and respond to hardware and software alarms using appropriate problem determination tools. Establish procedures for service call placement and escalation.
Supervise, direct, and instruct Technical Specialists, Administrators, Operations, and Production Management personnel as needed.
Work with team to design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
Assist with the operational budget, including maintenance contracts and supply ordering.
Assist with the corporate IS Architecture and Disaster Recovery planning and implementation management.
Experience, Education and Specialized Knowledge and Skills
Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient. Must have excellent interpersonal skills, the ability to develop important relationships with key stakeholders, good conflict management and negotiation skills, and the ability to analyze complex issues to develop relevant and realistic plans, programs, and recommendations. Must have a demonstrated ability to translate strategy into action, excellent analytical skills, and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks.
Basic Qualifications
Bachelor's degree in computer science or 6+ years of equivalent experience.
5+ years of experience of system administration in Linux/Unix, Windows, Office 365 Administration, AWS infrastructure, and other cloud IaaS.
Preferred Qualifications
Strong knowledge with Azure Active Directory/Active Directory, network fundamentals such as DNS/DHCP, switches, wireless, firewalls, VPN/Private Access, VMWare Virtualized Systems, and Server Administration Software or services.
Experience with running and maintaining scripting, such as Bash/Python and PowerShell.
Knowledge of applicable data privacy practices and laws.
Understanding of SAML 2.0/OpenID/SCIM/PKI/SSO concepts, Security Landscape, and its application to Infrastructure and DevOps.
Experience with database administration and programming knowledge a plus.
Previous Pharma experience a plus, such as experience with GxP/Validation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-volume environment.
Adept at reading, writing, and interpreting technical documentation and procedure manuals.
Ability to present technical ideas and solutions in user-friendly language.
Strong team player that has a customer service approach and is solution-oriented.
Attention to detail and the ability to work individually, within a multi-disciplinary team, with all levels of management, as well as with external partners and vendors.
Possesses strong written and verbal communication skills.
Embrace our core values: Put People First, Improve Lives, Cultivate Curiosity, Do Right, and Forge New Pathways.
Excitement about the vision and mission of Sage.
All Sage new hires will be required to provide documentation that they are fully vaccinated against COVID-19 or, if not, that they are legally entitled to an accommodation due to a medical condition or a sincerely held religious belief. Requests for accommodation will be considered on a case-by-case basis, and Sage will consider, among other things, whether the proposed accommodation would create an undue hardship.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
EEO is the Law
EEO is the Law - Supplement
Pay Transparency Nondiscrimination
We value our relationships with professional recruitment firms. To protect the interests of all parties, and given the large volume of inquiries received from third-party placement agencies, we are not able to respond to all agency inquiries. We do not accept unsolicited resumes from any source other than directly from candidates for current or future positions. Submission of unsolicited resumes in advance of a signed agreement between our company and a placement agency does not create an implied obligation and, if an unsolicited candidate represented by a placement agency is hired, we are not obligated to pay a fee. Only approved recruitment firms will be allowed to provide services to Sage Therapeutics, Inc.
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