Hotel:Rogers Embassy Suites
Bonus Eligible: No
Direct Reports: No
Reports To: Front Office Manager
The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.
The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:
Check-in and check-out guests;
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner;
Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
Handle cash and credit card transactions and process guest accounts;
As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant;
Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby;
Print and distribute Daily Event Sheet, door signs, and reader board signs;
Fax and make copies for guests, along with other services of the Business Center;
Arrange for sending and receiving of packages;
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
Customer service experience
Preferred Prior Experience:
Hospitality industry experience preferred
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver's license and adhere to all company guidelines regarding moving violations.
Use computers and computer systems (including hardware and software) to enter data, or process information
Able to lift a minimum of 50lbs occasionally
Able to stand and/or walk for duration of schedule shift
Able to read, write and communicate effectively in English
Must be flexible to working days, early mornings, evenings, weekends and holidays
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
Apply on company website