Reporting to the Director of IT, the Senior IT Manager must be able to work as a team member and collaborate with the firm IT team, professionals, departments, and vendors. The individual will ensure excellent customer service / end user support to local, remote and mobile users and work effectively with management and follow firm procedures and policies. The firm is in the business of providing legal services to clients and thus the Senior IT Manager must perform these duties with specific focus on ensuring a smooth client and end-user experience in the delivery of those services. ESSENTIAL DUTIES AND RESPONSIBILITIES All new infrastructure software and hardware implementations will be a collaborative effort with the Director of IT and other IT Managers. This includes coordinating testing and product demos with vendors and scheduling preview with end-user group for input. Under guidance of the Director of IT and in collaboration with the IT team and others who administer specialized applications, the individual will work on installations, upgrades, integrations, administration, and support of CORE infrastructure software / hardware technologies Coordinate and work with software vendors to problem solve, upgrade, install, deploy, patch, etc. Ensure actions taken and problem resolution is logged and made available to the IT team. Deliver effective end-user support, be a team player, and help the IT team grow and develop. Adhere and promote Firm system policies, including those specific to ISO 27001.
EDUCATION AND EXPERIENCE REQUIRED 5+ years with Legal / Professional Services 10+ years in end user support 10+ years administering and deploying Windows Server Operating Systems (Netware operating system is a plus) 2+ years familiarity with ISO 27001 framework / standard 10+ years use of AD / NDS management tools 10+ years Group Policies 10+ years DNS, DHCP, Print Management, IIS, File Replication 10+ years VMWare virtualization 15+ years Networking skills from point to point through switches and routers with authentication 10+ years administering and supporting critical systems such as DMS, RMS, CRM, and other communications, collaboration and production tools such as Microsoft Office. 5+ years managing IT professionals and collaborating with other team members Technical Training and certification in the areas responsible is desirable Independently motivated, able to collaborate and work as a team and works well with minimal supervision. Bachelor's degree or equivalent experience required 3+ years SQL experience desirable ** FOR IMMEDIATE CONSIDERATION PLEASE SEND YOUR MOST UPDATED RESUME TO WESTON.WALKER@RHT.COM **
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