Robert Half Technology Job - 30144480 | CareerArc
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Company: Robert Half Technology
Location: Dallas, TX
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

IT Help Desk Analyst
Richardson, TX 75081
Full-Time Direct-Hire opportunity with Robert Halfs end client
*No C2C sponsorship or relocation offered at this time*

Tier I equivalent role supporting mostly proprietary software applications, Windows 7/10, Office 365 (mostly Outlook), Active Directory and basic hardware / desktop support.

For more information or to be considered for the opportunity, please reach out with your updated resume! Alyssa.Fritzke@rht.com


Requirements

Overview

  • Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel.
    Responsibilities
  • Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction
  • Provide case status updates to management and end-users
  • Supports and maintains effective relationships with users
    Competencies
  • Focus on providing exceptional customer service
  • Great communication skills
  • Strong technical aptitude
  • Knowledge of Windows 7 and Windows 10 Operating Systems
  • Familiarity with Remote Desktop tools
    Required Qualifications
  • 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
  • Previous Service Desk or Call Center experience
  • A+ Certified (Preferred, not required but could help you grown into more networking responsibilities.)


    For more information or to be considered for the opportunity, please reach out with your updated resume! Alyssa.Fritzke@rht.com


  •  Apply on company website