**If you are interested in applying for this role please send an updated copy of your resume to Erin Wallace to firstname.lastname@example.org**
Job Family: Requires working knowledge of infrastructure technology. Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment. Requires working knowledge of: all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies. Requires troubleshooting capabilities of the operating systems, and OS modifications. May install and configures non-standard and legacy applications. May assist with the resolution of advanced issues. QUALIFICATIONS: Two year degree in Computer Science or equivalent experience. Typically would work on or coordinate projects of moderate size and organizational span. Projects would typically have low to moderate budget impact. Physical/Mental Requirements: Excellent communication and interpersonal skills. Able to motivate and direct team members to build productive, cooperative work teams. Work well both independently and as a member of a high performance team. Proactive, innovative, and creative in meeting customer and enterprise needs. Proficient PC skills; including working knowledge. Thorough knowledge of business units functions and applications. Strong analytical, problem solving, organizational, and planning skills. Understanding of project management theory and team dynamics. Proven ability to effectively collaborate with others, initiate action, and adapt to change Knowledge/Skills Requirements: Excellent verbal and written communication skills Excellent interpersonal skills Experience supporting multi-platform environments including the following: Windows 2000/XP detail oriented, Microsoft Office detail oriented Suite, Lotus Notes, Microsoft Exchange, Microsoft Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris. Good understanding of the following hardware and network topologies/protocols: HP and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol Ability to work effectively in a team environment.
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