Customer Service Representative Manager Robert Half is looking to fill a full time CSR Manager. This person will reports directly to the Chief Revenue Officer, works closely with sales, Finance, procurement, Logistics and Production departments and is responsible for ensuring that every potential partner has the best experience! This is a cultivating partnership through partnerships through transparency, candor, and empathy. This company has amazing benefits with a great compensation package! If you feel you'd be a great fit for this role apply today! for immediate consideration please contact Shannon Edlinger by email ONLY at Shannon.Edlinger@roberthalf.com QUALIFICATIONS: -Bachelors degree -Minimum of 2 year+ quality assurance or regulatory experience in medical or pharmaceutical industry -Computer literate with skills in Word, Excel, Access, PowerPoint and database trending analysis and office equipment (copier, fax machine) -Strong typing skills and ability to write business documents with minimal supervision. -Strong verbal and written communication skills and ability to work in a team oriented environment -Ability to multitask. -Ability to understand the functionality / intended use of complex medical devices.
-Bachelors Degree or higher or an equivalent amount of experience working within customer service roles -Experience in the lighting industry desired -5 years of product/customer service experience -Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner -Must possess a high level of interpersonal communication skills, including excellent verbal and written skills -Strong computer skills with the ability to quickly learn DWMs manufacturing software package -Ability to learn and retain technical information provided during on-the-job training -Knowledge of traditional manufacturing workflow quotation request to invoicing -Comfortable with cross-functional communication, project management, process development, and development of training materials -Excellent problem analysis and problem-resolution skills -Must be extremely detail-oriented with respect to documentation and communication -Able to handle multiple, complex priorities and balance the needs of each according to business impact -Commitment to excellent customer service
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