RemX Job - 39200134 | CareerArc
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Company: RemX
Location: Phoenix, AZ
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

Medical call center in Central City area is looking for FT Bilingual customer representatives and patient care reps to work on site and start immediately.

Weekly pay at $16 dlls/hr ($17 if Bilingual) and  paid training is offered.

 

Duties CSR:

  • Making outbound calls to patients to get them transferred to a scheduler or completing a prescreening
  • Making outbound calls to providers (physical therapy) to ensure they have what they need for the patient to be serviced at the time of appointment
  • Making outbound calls to providers (physical therapy) to follow up after the appointment and get the paperwork to keep the case current

Duties Patient Care Reps:

  • Make outbound calls to providers to schedule appointments (radiology or Physical Therapy)
  • Make changes/updates to cases and contact case managers (internal RNs)
  • Confirm appointments with patients, reschedule if needed
  • Receive new prescription information from providers regarding physical therapy and/or next steps  
  • ***Patients are individuals that have been injured at work and have a current active workers compensation case***


Job Requirements

  • 1 year customer service experience, telephone or call center preferred
  • Computer skills
  • Great communication skills
  • You must pass a criminal background screen
  • No drug screen is required
  • Bilingual English - Spanish
  • High School Diploma or GED Required.
  • Schedule can either be 9am – 5:30pm, 9:30am-6pm or 11:30am-8pm Monday thru Friday.

For immediate consideration please send resume to viviana.meza@remx.com  (Title: Customer Service Representative)


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