Radial is seeking a dynamic individual to serve as Warehouse Management System (WMS)/ Fulfillment Technology Manager for its Martinsville location. This role will both lead support services for the local fulfillment operations teams, but report through and be an active contributor to the Radial corporate fulfillment technology team. The primary responsibility for this position will be managing the warehouse management application, but the position will also have some ownership/ oversight of local warehouse control systems, parcel management, and Put-To-Light solutions. This position will also manage any local analysts or senior analysts that are present in the location(s) the position will be asked to support. The WMS/ Fulfillment Technology Manager is a critical team member in ensuring systems optimization and availability in a mission-critical, high availability environment. The successful candidate will have experience in tier 1 warehouse management applications, prior implementation and start-up experience, people management skills, a project planning/execution background and excellent technical skills/acumen.Key Responsibilities: Support This position will be responsible and accountable for the WMS application ownership for any warehouses within in the site campus or otherwise directed geography. Along with any assigned analysts or senior analysts, the manager will serve as a focal point, super user and subject matter expert for all site users. The position will provide direction and oversee all daily activities for the any direct report analyst or senior analyst position(s). The position serves as the level 3 point of escalation on any production support issues raised by the fulfillment operations teams. The position would also run point on any triage involving assistance from the corporate Radial technical support group. The position will own any underlying team assigned production ticketing system issues to point of resolution and ensure proper update cadence throughout the lifecycle of the issue. The position will own compliance and oversee fulfillment technology user setup and authorization maintenance, working with Radial's corporate security and compliance groups as needed. The position is responsible for the monitoring/management of all interfaces for respective sites to multiple host order management, parcel, and material handling/ warehouse control systems. The position will oversee/ direct all local (site specific) systems configuration and be the ultimate system owner for assigned fulfillment center locations. Along with underlying analysts or senior analysts, the manager will work with the operations team to manage/ drive site system configuration to meet local Fulfillment Operations team requirements. The position should also leverage an available peer network to ensure standardization and facilitate open dialog across sites as part of this process. Project & Product Management The position will allocate analyst/senior analyst time and/or independently participate as well on new client launch teams as the fulfillment systems representative and contribute from design through launch for clients launching in his or her respective sites. The position will be a key contributor to the corporate Fulfillment Technology team in the definition and design of continual enhancement requests for fulfillment technology applications. The position will maintain an over-sight and an occasionally direct role in deploying and administering any code deployment or other technical architecture changes, including supporting the documentation and code change approval process. The position will maintain an over-sight and an occasionally direct role in executing any required local systems testing for code fixes or platform enhancements. The position will work with operations, transportation, and client services to pull and analyze ad-hoc fulfillment reporting data as needed. The position will work with fellow managers/ resources in other fulfillment centers on the definition, design and development of new standard reports, queries and inquiry screens to support operations/ business requirements. The position will maintain an over-sight and an occasionally direct role in the setup & support of the transportation/parcel system and the warehouse control/ material handling/ conveyance systems.
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