Radial Job - 30655016 | CareerArc
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Company: Radial
Location: Brownsburg, IN
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

The Client Success Specialist will have the ability to work closely with clients and peers to continually understand and anticipate client needs, both spoken and unspoken.
Responsibilities:

  • Establish open communications and dialogue cadences with working-level clients on a day-to-day basis to drive towards mutually beneficial outcomes
  • Interface with Account Managers to discuss potential client strategies, and agree on appropriate next steps and Radial actions, with specific focus on how Radial can better/more fully serve each client
  • Help create and execute on action plans to improve customer experience
  • Become subject matter expert of client's contracted services including scope, costs for services and SLA performance requirements
  • Proactively communicate issues and recommendations to clients
  • Interface with matrixed support teams to influence, guide, and serve as thought leader on client-specific issues, reports, analyses, and other topics
  • Serve as client's front-line “air traffic controllers” to answer or delegate through the organization's client questions and requests
  • Conduct limited specialized ad-hoc analyses as requested by clients or needed for Radial initiatives
  • Support new matrixed functions as needed to clarify their requests
Requirements:
  • 1-2 years professional experience in a fulfillment, call center, technology and/or transportation operation with a client-facing role
  • Exceptional project management skills and experience working in cross-functional teams.
  • Track record of confidently leading long-term conversations and effectively translating information to tactical actions.
  • Ability to develop and sustain strong trust-based working-level customer relationships
  • Background conducting independent, custom analysis and draw accurate, insightful conclusions
  • Experience Interfacing with all parts of a complex organization and effectively navigate reporting structures to drive results
  • Ability to be forward-looking and plan proactively for upcoming meetings, events, and milestones
  • Will have worked with clients to continually understand, anticipate, and respond to client needs
  • Excellent analytical, written and oral communication and presentation skills and the ability to clearly convey relevant information to a broad spectrum of audiences


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