Job Description Details
As the world's leading video and ecommerce retailer, QVC has a history of growth and success that goes unmatched. QVC is part of Qurate Retail Group and believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- for customers who crave engaging shopping experiences. As a $14B business, we reach over 370M homes worldwide, with 2.2B visits to 13 websites. Qurate Retail Group is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. Our technology teams are constantly innovating. From designing apps to creating entirely new platforms, technology is at the core of all that we do.
Entry level IT professional performing specialized computer system analysis and technical support on site-specific applications (e.g. distinct warehouse and contact center management system applications, specific automation technologies, etc.) for a single operations location.
Supports the client to identify requirements, research design and document, submit proposals and implement approved solutions.
Assists in the installation of technologies/systems, following approved processes and procedures.
Analyzes performance of site technologies and systems, providing 1st level event and incident response, resolve and document status and lessons learned.
Provides preventative maintenance on site-specific technologies (e.g. distinct warehouse & contact centers management system applications, specific automation technologies, remote operations & retail stores etc.), following established procedures with the authority to modify as necessary.
Provides user support for site issues responding 24/7 as required and escalates problems as appropriate. Adjusts daily working hours to accommodate site activities, migrations and roll outs.
Ensures adherence to industry and government standards while identifying exceptions. Implementing legal compliance measures.
Design, create, test, modify site specific applications to meet client requirements, document and communicate to team (e.g. distinct warehouse & contact centers management system applications, specific automation technologies, remote operations & retail stores etc.).
Performs system analysis and problem resolution identifying and documenting process improvements.
Capable of taking user calls and resolving and/or escalating most user problems using appropriate courtesy and tact and following appropriate protocols.
Has on call responsibilities and is required to determine escalation path to resolve issues.
What You Bring
Demonstrates an accelerated learning ability. After being shown a process once or twice the individual can perform the technical activities needed.
Analysis skills including consulting with users, to determine hardware, software or system functional specifications.
Continuing to enhance knowledge of the tools, procedures and processes needed to manage and support the site operations environment.
Stays up to date on changes of standard operating processes and procedures within IT and QVC.
Possess some technical training and/or relevant experience. Requires credentials or equivalent experience which demonstrates knowledge of technical environment. Associate degree desired.
About QVC, Inc
QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.
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