Plastipak Job - 39852672 | CareerArc
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Company: Plastipak
Location: Plymouth, MI
Career Level: Associate
Industries: Manufacturing, Engineering, Aerospace

Description

Plastipak Packaging is a global industry leader in the design, manufacturing, and recycling of plastic rigid containers. Our list of customers include some of the worlds most recognized and respected brands such as Procter & Gamble, Kraft Foods and Pepsi, just to name a few. Our commitment to our employees is demonstrated in numerous awards for innovation, environmental sustainability, and corporate citizenship.

Plastipak follows industry leading protocols to address COVID-19, including regular disinfection, electrostatic cleaning and temperature sensing kiosks at most locations.  We strictly adhere to all CDC guidelines to provide a safe working environment for our associates and visitors; including face coverings, social distancing, and hand sanitizer stations.

Named one of America's Best Mid-Sized Employers by Forbes in 2021, ​ Plastipak offers many great benefits, including:

  • MEDICAL, DENTAL AND VISION INSURANCE
  • PAID TIME OFF (PTO) AND COMPANY HOLIDAYS
  • PART TIME AND FULL TIME OPPORTUNITIES
  • 401(K) AND PROFIT SHARING PLAN WITH COMPANY MATCH
  • TUITION ASSISTANCE
  • COMPANY PAID LIFE INSURANCE AND DISABILITY
  • DEPENDENT CARE FLEXIBLE SPENDING ACCOUNT
  • TELEMEDICINE
  • PET INSURANCE
  • TECHNICAL SKILLS TRAINING
  • LEADERSHIP TRAINING OPPORTUNITIES
  • REFERRAL BONUS PROGRAM

In order to process your job application, Plastipak collects and stores the personal information that you submit via this website. Please refer to Plastipak's Privacy Policy to understand how Plastipak uses and protects the information that you provide. 

Plastipak is an equal opportunity employer.

Position Description:

We are seeking a Help desk Representative who is looking for an opportunity to multi-task and thrive in a fast-paced work environment! You will have the chance to interact with all levels and departments within our company, ultimately providing technical advice and support to users and undertaking a technical troubleshooting role. 


Responsibilities:

  • Support users within a particular area and aim to maintain an environment that enables you to perform their own role efficiently.
  • React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have.
  • Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
  • Ensure faults are identified and repaired in accordance with all relevant health and safety regulations.
  • Ensure repaired equipment is tested and performs to an agreed standard.
  • Provide first level support for all systems and ensure appropriate escalation to specialist teams.


Qualifications:

  • Working during the holidays is required and weekend availability is required.
  • Excellent customer service skills that could assist non-technical users in a professional and friendly manner
  • PC literate with a good working knowledge of Microsoft Office and Outlook required.
  • Experience with Windows 7, XP, Vista and/or Windows 10 required.
  • Understanding of LAN and Networking concepts preferred.
  • Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred.
  • Troubleshoot computer related issues over the phone locally and to remote locations.


 Apply on company website