Noblis and Noblis ESI are solving difficult problems that help our government and our country. We bring the best of scientific thought, management, and engineering expertise with a reputation for independence and objectivity. We support a wide range of government and industry clients in the areas of national security, intelligence, transportation, healthcare, environmental sustainability, and enterprise engineering.
Learn more at noblis.org/about.
Why work at Noblis?
Our employees find greater meaning in their work and balance the other things in life that matter to them. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, and mission-driven individuals who want to do work that matters and benefits the public.
Noblis has won numerous workplace awards. Over the past two decades, Noblis has consistently earned wide recognition:
- Best Employer: Washington Post “Top Workplace” for 2019, 2018, 2017, 2016, 2015, and 2014, including listed as the top management consulting organization over the past 4 years in the large company category. We've also been recognized by Glassdoor as a “Best Medium-Sized Company to Work For” for 2 years, and many similar awards in previous years
- Business Ethics and Integrity: A “World's Most Ethical Company” for 8 years by Ethisphere Institute, and a Finalist at the Greater Washington Government Contractor Awards.
- Leadership and Innovation: CEO Amr ElSawy selected to Executive Mosaic's annual Wash 100 List, CEO Amr ElSawy named as a “Tech Titan” by the Washingtonian Magazine, Noblis CTO Christopher Barnett recognized as a trending 40 CIO in the DC Area.
Noblis maintains a drug-free workplace and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.
Government Client Mission Program Summary:
The Infrastructure User Services Group (IUSG) is a division within the Office of Information Technology (OIT), of the Centers for Medicare & Medicaid Services (CMS) and its main functions is to manage and oversee the operations and delivery of essential Information Technology services for the Agency's End User Computing Environment, including desktops, laptops, mobile devices, email, office administration network/infrastructure and Help Desk services. As part of the IT Modernization Initiative, the IUSG has recognized the need for a formal communications plan and process to help rebrand IUSG as a customer-centric organization offering its clients innovative and improved efficiencies that will enable CMS business owners to operate more effectively; thus, facilitating their process to provide better health care services to millions of Americans.
At Noblis and Noblis ESI, we have excellent teams of smart, collaborative, proactive experts and professionals. We are actively seeking to identify personnel to join our team of talented professionals who possess the experience, vision, commitment, and integrity to successfully support the strategic goals of the Office of Information Technology, Infrastructure User Services Group.
The Communications Specialist will serve as the Lead Communications Administrator for the IUSG Front Office.
Working closely with the Deputy Director of the IUSG, the Lead Communications Administrator will work in lock-step to recommend, advise and consult the Deputy Director on strategic and best communications practices. This includes writing technical drafts, talking points, developing power points, providing design thinking on websites and creative thinking on collateral materials as needed as well as the development and execution of strategic communication plans. This dynamic position requires someone who can think strategically, make connections with internal and external stakeholders, write compelling material, and create dynamic artifacts in a variety of media. The position works particularly closely with the senior leadership team to shape strategic messaging/themes across disparate efforts and to promote IUSG's modern/clean branding and visual style. The Communications Specialist works with Communications Directors participates in the communications community of practice within S&T.
Responsibilities include, but are not limited to:
- Serving as a communications liaison to IUSG's Deputy Director as it relates to Communication and Outreach.
- Developing communication strategies, plans, and outreach.
- Identifying and drafting internal and external messaging documents, articles, etc.
- Coordinating publication of documents with the respective program offices, maintaining records of cleared documents and those in progress.
- Originating new or refining draft briefings, posters, newsletters, websites, factsheets, user manuals, training materials, installation guides, white papers, and other communications devices in accordance with prevailing DHS polices, templates, and guidance.
- Supporting content management on social media networks and platforms such as CMSnet.
- Making content updates to SharePoint/intranet.
- Selecting photographs, drawings, sketches, diagrams, and charts to illustrate material. Developing routine graphics and editing more complex graphics.
- Organizing material and writing descriptive copy according to establish standards regarding order, clarity, conciseness, style, and terminology
- Reviewing documents for grammar and punctuation, and consistency with the organization's style and format – OUP's Brand and Feel.
- Performing analyses to identify current and future potential communication channels; identify target audiences; define internal and external perceptions; and identify strengths, weaknesses, and opportunities in those areas.
- Supporting office/facilities planning, coordination and liaison activities.
- Scheduling and maintaining a complex electronic calendar of meetings and appointments, coordinate related arrangements, and reserve conference rooms.
- Sending and tracking correspondence with clients, speakers, participants, and sponsors/exhibitors.
- Organizing/coordinating/attending meetings, discussions, and seminars
- Management of local meetings
- Creating and analyzing event evaluations and prepare post-event reports
- Developing a strategic roadmap for communicating and leveraging agency assets to inform stakeholders how IUSG conducts business
- Deploying tactics to engage and openly exchange of information with key individuals and organizations across the stakeholder spectrum.
- Conducting outreach and providing responses that promote continued communications with internal and external stakeholders.
- Assessing, developing, and implementing methods to improve current communications tools internally.
- Assisting in the development of event websites and online registration forms.
- Identifying and recommending potential metrics to track in order to demonstrate program trends and status.
- Maintaining organized and logical files for all necessary program documentation, including electronic and hard copy.
- Providing technical writing support and deciphering directions provided on scripted storyboards, specifications, etc.
- Translating technical information into clear, readable documents to be used by technical and non-technical personnel.
REQUIRED SKILLS AND KNOWLEDGE:
- BA/BS and 10+ years of relevant experience or MA/MS and 5+ years of relevant experience
- Strong technical writing skills, targeting both technical and non-technical audiences.
- Experience providing direct or consultant support to Federal government agencies for major programs or offices which require varying types of strategic and tactical communications.
- Familiarization with HHS or CMS.
- Demonstrated experience writing concise and clear copy according to established standards.
- Strong interpersonal skills to establish effective working relationships.
- Strong project management skills.
- Experience and proficiency working with MS Office (Word, Project, Excel and PowerPoint) and collaboration sites (MS SharePoint), Jira and Confluence, Agile frameworks.
- Possess expertise in standard graphic tools such as Adobe Photoshop and other specialty tools within the area of expertise.
- Excellent written and oral communication skills as well as organizational skills.
- Ability to work on multiple projects which includes prioritizing, tracking, attention to detail, follow-up and follow-through to project completion.
- Flexibility/Adaptability to work in a fast-paced environment as well as creativity to propose upgrades/new ideas to enhance communication products.
- Experience providing consistent and clear communication with program managers and leadership.
- Design thinking, UI, UX experience.
- Experience developing communications materials for publication, internet, strategic initiatives, user manuals, training materials, installation guides, functional system descriptions, special reports, white papers, SOPs, reports, etc.
- Experience creating and managing content on networks and web platforms (e.g. social media).
- Experience in designing, implementing, and managing/executing strategic communication plans, initiatives, and campaigns.
- Knowledge and experience with print and electronic media campaigns.
- Experience with stakeholder engagement and management.
- Experience providing web publishing support including creating/updating web publishing Standard Operating Procedures, preferably for DHS.
· Lead proposal sections for small or limited competition proposals and actively participate in teaming strategy discussions
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