NHA Service Center Job - 31340495 | CareerArc
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Company: NHA Service Center
Location: Grand Rapids, MI
Career Level: Associate
Industries: Government, Nonprofit, Education


Join National Heritage Academies (NHA) as a business systems analyst on our student information systems (aka myNHA) team. This position will report directly to the director of IT enterprise applications and will be responsible for developing and continuously improving custom-built software, supporting a community of users, and a portfolio of software applications and services that are critical to the successful operations of our organization. In this role, you will be a strategic partner, servant leader, and team facilitator in the effective delivery of enterprise software systems.

About Us

NHA is a charter school management company that operates 80+ schools in 9 states. We are committed to our mission of “challenging each child to achieve…” and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-8 at NHA.

In this role you will work out of our corporate headquarters (Service Center) located in Grand Rapids, Michigan. The NHA Service Center is where all the behind-the-scenes magic happens. Our 400 brilliant team members are brag-worthy. With a diverse group of departments like admissions, talent acquisition, facilities, legal services, and many more working together to provide top level back-office support. The Service Center is a place of bright colors, smiling faces, and opportunity. We like to gather for events such as the fall crocktoberfest cook-off, the sparkling Christmas party full of fun and unexplainable excitement, and our annual 5K Service Center fun run.

Your Role
  • Advise all members of the team to take collective ownership for the success of software systems by communicating effectively, planning and coordinating tasks as a team, advocating for quality, and meeting team delivery goals
  • Develop strong partnerships with key businesses and education teams to understand their goals, shape business requirements, coordinate priorities, and help them to achieve successful outcomes with technology
  • Advocate for customers' success by establishing and curating a community of feedback, setting up open channels of communication to understand the unique customer needs and identify opportunities to provide maximum value with software tools
  • Facilitate team meetings, sprint planning, stand-ups, partner/customer engagements, systems demonstrations, retrospectives, and other rituals to maximize success for the team
  • Develop a strong knowledge of the business processes for the software in your portfolio, combined with a developed understanding of the customer in order to translate requirements and acceptance criteria into user stories, tasks, features, and deliverables
  • Partner with the Quality Assurance Analyst to ensure that every sprint or iteration reflects built-in quality and technical excellence
  • Partner with System Administrators to understand customer support trends and issues, and incorporate this feedback into the work prioritization process to help ensure customer success
  • Bachelor's degree in Computer Science or related field or equivalent job experience
  • 5+ years' work experience with enterprise applications and system integrations
  • Experience with custom developed software systems and working with application development teams
  • Excellent written and verbal communication skills
  • Working technical knowledge of integrated software development environments, agile processes, protocols, and software standards
  • Experience with Active Directory/ADFS, Microsoft SQL Server, Microsoft Office 365, OnBase, ERP Systems, and others enterprise applications helpful but not required
  • Customer service skills, understanding and focusing on clients' needs, establishing credibility and building positive relationships with partners
  • Team skills, including ability to establish and maintain effective working relationships with all levels in the organization, internally and externally
  • Strong time management skills, attention to detail, problem solving skills, and resourcefulness
  • Project management skills; ability to prioritize and complete tasks

To learn more about our core values, please click here.

National Heritage Academies is an equal opportunity employer.

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