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Company: MedStar Medical Group
Location: Baltimore, MD
Career Level: Entry Level
Industries: Not specified
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Description

Provides administrative and clerical support on a patient-centered care unit or department. Facilitates communication and contributes to patient care. Greets the physician and other health care personnel on arrival to the unit and assists in expediting the processes of patient care. Acts as a receptionist for visitors and others health care personnel and serves as a central contact for telephone calls and distribution point for paperwork, laboratory and test results.
Education

  • High School Diploma or GED required or
  • knowledge of medical terminology. required
Experience
  • 1 year 6 months unit secretary, registration or medical records preferred
  • Related clerical experience in a health care setting preferred
Licenses and Certifications
  • Completion of an approved Unit Secretary curriculum or equivalent experience as registration or medical records assistant in a health care setting preferred
Knowledge, Skills, and Abilities
  • Basic computer skills.
  • Verbal and written communication skills.
  • Ability to operate standard office equipment.
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  • Accurately transcribes orders and notifies appropriate nurse in a timely manner.
  • Acknowledges physicians and other healthcare providers' arrival on the unit and assists them as requested. Notifies the RN/LPN of the patient's arrival, the MD arrival and/or other healthcare personnel on the unit.
  • Answers and makes telephone calls, responds to intercom, e-mail, identifies emergency messages, directs information to the appropriate personnel, and as directed by RN/SW/MD makes appointments at outside agencies
  • Communicates patient information to the registered nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and other departments to the Registered Nurse.
  • Compiles and maintains unit statistics regarding admissions, discharges and transfers per unit policy.
  • Expedites the patient admission, transfer and discharge process performing bed control functions following hospital policy, procedures and guidelines.
  • Greets and orients patients, family, and significant others to the patient care unit and the patient room as appropriate, following the admission procedure. Assures readily available hospital/unit based admission packets/booklet. Maintains patient privacy and confidentiality.
  • Maintains accurate up-to-date inventory of patient forms on the unit and assures forms are readily available for all healthcare providers. Communicates needs and as appropriate orders unit based supplies.
  • Participates in multi-disciplinary quality and service improvement teams, unit based/hospital committees and represents the department and hospital in community outreach efforts.


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