Patient & Guest Relations Rep (Full-time) Job Listing at MedStar Medical Group in Washington, DC (Job ID req41344)

Description

Status: Full-time, 40-hours per week
Schedule: Day Shift with rotating weekends (7:00am-3:30pm & 9:00am-5:30pm)

Serves as a primary contact to patients, family members, or visitors. Provides appropriate information regarding patients and location of services and may direct or escort patients or guests to those locations. Seeks to solve patient/guest problems and/or complaints or escalates to other personnel when needed. May be responsible for the issuance of identification badges to associates, vendors and contractors. May receive, prioritize and dispatch emergency and non-emergency calls for security services. Patient and Guest Relations Representatives are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts." These functions are performed in accordance all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures and standards.

• High School Diploma or GED required

• 1-2 years Job related experience

• Verbal and written communication skills.
• Strong interpersonal skills.
• Organization and the ability to handle rapid multi-task situations.
• General office experience strongly preferred.
• Basic computer skills preferred.