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Meets DSO and cash targets for assigned customers. Actively chases past due and current balances on a daily basis for payment dates. Works closely with Dispute team identifying billing issues that may result in impacted cash collections. Ensures tickets are raised to resolve any queries or disputes the customer has against their invoices. Creates and maintains a healthy communicative relationship with Sales and CSM's to ensure they are aware of their customer collection issues should they arise.The Main Responsibilities
Demonstrates strong communication skills with customers and is able to escalate effectively within customer chain of command when required to obtain desired results. Forecasts accurately expected payment amounts per customer to support wider EMEA cash forecasts and takes responsibility for adjusting forecast should issues or opportunities arise.What We Look For in a Candidate
Experience of cash collections within a large corporate business or Experience of managing a large complex ledger.
Works amongst billing and customer care colleagues to ensure customer experience is always considered when collection action is taken. Recognises when large disputes exists and adjusts collection behaviour to match statement of account.What to Expect Next
Requisition #: 242655
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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When applying for an internal role, you must:
Have been in your current role, and employed by CenturyLink, for a minimum of twelve months.
Confirm to your Line Manager which role you have applied for.
Not have any current disciplinary action recorded against you.
Not be on a current performance improvement plan (PIP).
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