Lumen Job - 41239478 | CareerArc
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Company: Lumen
Location: Poznań, Greater Poland Voivodeship, Poland
Career Level: Entry Level
Industries: Telecommunications, Broadcasting


About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This is a great opportunity for someone who wants to develop their career with the experience of working in a blue-chip US multinational technology company, based in our Poznan office.

You will be part of a team of 11 experts, split between Basingstoke and Poznan, the core hours of work are Monday to Friday 8.30am-5.30pm, working 40 hours per week, with the option to finish at lunchtime on Fridays, known as “Flex4Fridays”.

Meets Days Sales Outstanding (DSO) and cash targets for assigned customers. Applies cash receipts and actively chases past due and current balances on a daily basis for payment dates. Contributes to reducing unallocated cash reaching out to customers for remittances. Works closely with Dispute team identifying billing issues that may result in impacted cash collections. Ensures tickets are raised to resolve any queries or disputes the customer has against their invoices. Creates and maintains a healthy communicative relationship with Sales and CSM's to ensure they are aware of their customer collection issues should they arise. Default Customers who are delinquent.

The Main Responsibilities
  • Demonstrates strong communication skills with customers and able to escalate effectively within customer chain of command when required to obtain desired results.
  • Use to working towards targets and forecasts accurately expected payment amounts per customer to support wider EMEA cash forecasts and takes responsibility for adjusting forecast should issues or opportunities arise.
  • Re-apply any cash that has been incorrectly applied so it matches customers remittance.
  • Ensure that AR receipts are posted in accordance to SOX compliance and assists Audit with any issues are audit procedures needed.
  • Help and drive the reduction of unapplied cash and increase cash flow into the business.
  • Processes any write off's and refunds in accordance with EMEA policy to ensure AR ledgers reflect correctly.
  • Provide statement of accounts, invoice and credit note copies, backing data, set customers to Paperless and E-Billing, update PO references at account level and update billing.
What We Look For in a Candidate

Minimum Requirements

  • Experience of cash application and collections within a large corporate business or experience of managing a large complex ledger with excellent customer experience skills.
  • Works amongst billing and customer care colleagues to ensure customer experience is always considered when collection action is taken. Recognises when large disputes exist and adjusts collection behaviour to match statement of account.
  • Excel skills, minimum using pivot tables & V-lookup.
  • Proficient English written and verbal communication skills.

Preferred Requirements

  • Microsoft Office intermediate experience (Excel/Word/Outlook/PowerPoint).
  • Knowledge of Oracle will be beneficial.
  • Proficient French written and verbal communication skills.

          Operational Excellence

          Communicate, Listen & Influence

          Customer First

          Champions Diversity

          Growth Mindset

          Get the Right Things Done

          Change Maker

Requisition #: 266311

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

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