Identifies the patient and creates a patient record by obtaining and entering demographic, insurance, and financial information at the time of pre-registration. Completes and assists with insurance verification, authorization, and financial screening to secure maximum reimbursement for the Health System. This position is also responsible for confirming patient identity and uses Epic and on-line resources to ensure Medicare medical necessity. Requires extensive computer knowledge and analytical experience to navigate and interpret information provided by a multitude of payers. This job requires the ability to be multi-task oriented while using critical thinking skills to appropriately handle complexity and stress while displaying excellent customer service at all times. These team members also assist with departmental training and act as lead resource for staff in the absence of management.
Educational Requirements Degree/Diploma Obtained Program of Study Required/
Preferred and/or High School Diploma or Equivalent Required or Additional Requirements Experience Requirements Minimum Years Required Area of Experience Required/
Preferred and/or 1 Year Customer Service Required and 2 Years Healthcare Required or 2 Years Scheduling Required Additional Requirements State of Florida Licensure Requirements Licenses Required/
Preferred and/or Not Required Certifications/Registration Requirements Certificates/Registrations Required/
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