Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Executive Assistant, office of the CEO reports to the Manager, Office of the CEO, and is responsible for providing a wide range of executive level and general administrative support to the Chief Executive Officer, Manager, Office of the CEO, and staff. The Executive Assistant provides direct support that includes: calendar management, screening calls, preparing for meetings, maintaining reference materials, and making travel arrangements.Duties
Provide direct, professional, confidential staff support to the Chief Executive Officer (CEO).
Manage CEO calendar and correspondance – heavy internal and external requests including press and public appearances, balance conflicting demands. Coordinate occasional special events such as off-site meetings for CEO's other board affiliations. Draft and/or edit correspondence and presentations on behalf of CEO.
Assist in preparation for board and committee meetings, both internal and external. Assist in planning for internal staff meetings and town halls.
Interact with various levels within the organization, including often with the other Chiefs and Leadership Team, members of the Board of Governors, trade associations, and other external constituencies.
Manage CEO's memberships and obligations to external organizations.
Provide general administrative support: including but not limited to, printing and organizing materials, maintaining office supplies. Assist with hard and soft copy file maintenance. Maintain and manage confidential records, documents, correspondence and discussions.
Perform general reception/gatekeeper duties: answer main phone, greet visitors, open and distribute correspondence, maintain key contact database and screen phone calls for selected office staff.
Handle CEO's travel needs: book travel, provide needed support during trip; prepare and submit expense reports; perform research on airlines, hotel, restaurants, transportation, etc. for best value vs. convenience.
Process vendor invoices for payment; review contracts and other documents and prepare for CEO signature.
Triage and/or seek support for CEO's computer and telecommunications needs. Coordinate with I.T. to troubleshoot technology issues and ensure smooth operation of CEO office.
Assist with ad hoc assignments as needed.
Performs other duties as assigned.
Education Required Bachelor's Degree In lieu of degree, equivalent education and/or experience may be considered. Education Preferred Bachelor's Degree in Communications or Business Administration Experience
At least 3-5 years relevant experience supporting a senior executive.
7 years relevant experience in a professional environment
Strong working knowledge of MS Word, PowerPoint, Outlook and Excel.
Highly organized, detail-oriented person with a strong work ethic and high integrity. Work well independently as well as part of a small office team.
Ability to maintain a friendly, yet professional demeanor with tact and diplomacy at all times, regardless of stress level and ability to exercise good judgment in a variety of situations.
Dependability is critical as there is only one EA to serve the Office of the CEO.
Excellent written and verbal communication skills with a strong customer service orientation.
Must be able to handle inquiries from high level contacts and business relationships including internal and external stakeholders.
Ability to communicate effectively on behalf of the CEO. Ability to handle calls escalated to CEO from members or providers.
Ability to track and report status, as well as to keep all pertinent parties apprised of new developments.
Effectively prioritize and handle multiple, often simultaneous, inquiries/tasks.
Consistently operate with a sense of urgency and able to take responsibility for projects from beginning to end.
Ability to handle highly confidential matters with professionalism and discretion.
Ability to anticipate needs or potential issues of supported staff and independently engage in problem-solving.Licenses/Certifications Required Licenses/Certifications Preferred Required Training Additional Information
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
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