JBG SMITH Job - 35098116 | CareerArc
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Company: JBG SMITH
Location: Washington, DC
Career Level: Associate
Industries: Construction, Housing, Real Estate

Description

Title

Senior Leasing Consultant at The Gale
ID

2020-4013
Location

US-DC-Washington, DC
Type

Full-time
Job Post Information* : Posted Date

12/2/2020
Job Post Information* : External Company Name

JBG Properties, Inc.
Job Post Information* : External Company URL

http://www.jbg.com/#home
Job Location : Postal Code

20002
Job Location : Address

151 Q St Ne
Job Post Information* : Post End Date

Telecommute

Rresponsibilities

Include the following. Other duties may be assigned.

 

Leasing
• Greet and build rapport with prospective residents.
• Thoroughly complete guest card.
• Adhere to all fair housing laws and comply with photo ID policy.
• Consistently practice effective leasing and closing techniques.
• Professionally present community and take every prospective resident on a tour route showing the apartments and amenities.
• Follow up with all prospective residents by phone or in writing within 48 hours of their visit.
• Respond to all Internet leads within 1-2 hours of contact.
• Log all calls and visits into computer and maintain acceptable closing ratio.
• Correctly complete all lease applications, assist with application verification/administration, and notify prospective residents of results.
• Complete all lease paperwork accurately, including related addenda.
• Ensure new residents sign lease paperwork.
• Assemble and distribute move-in packets.
• Accept deposits and rental payments.

 

Customer Service/Resident Retention
• Maintain a positive customer service attitude, as well as a professional and friendly atmosphere in the leasing office.
• Optimize all presentation issues, to include balloons, cookies, background music, tour route, etc.)
• Physically inspect community when on grounds; pick up litter and report any service needs for action.
• Inspect models and market ready vacancies daily to ensure cleanliness.
• Walk vacants prior to move in.
• At move-in, conduct a walk-through with new resident and provide orientation to community and surrounding neighborhood.
• Answer incoming phone calls and handle accordingly.
• Participate in resident retention and renewal programs.

 

Marketing
• Maintain awareness of local market conditions and trends.
• Initiate and participate in outreach activities.
• Assume responsibility to generate prospect traffic.
• Market property/resident portal.



Qualifications

  • At least 2 year of experience working in a fast-paced customer service environment.
  • At least 1 year of residential (conventional) property management experience in leasing capacity.
  • Previous Supervisory experience is preferred.
  • Previous experience working at a class-A community is preferred.
  • Previous lease-up experience is preferred.
  • High school diploma or equivalent required; Bachelor's degree is desirable.
  • Basic computer skills, proficiency in MS Office
  • Exemplary communication and customer service skills.
  • Fluency in English is required.
  • Ability to interact with others in a team environment.
  • Outstanding sales and marketing skills.
  • Working weekends is required.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.


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