1.1. Through guidance provided by the Area Executive, Vice President of Quality and Compliance, and Regional Quality and Compliance Manager, and in a safe, legal and ethical manner, the Area Quality, Safety, and Training Manager is to ensure that the requirements of the below Company systems are met, thus supporting the goal of providing a service to our clients which is accurate, timely and cost effective.
1.1.1. Quality Management System
1.1.2. Compliance Policies
1.1.3. Safety, Health, and Environmental Programs and Policies
1.2. Under broad supervision and in conjunction with the Regional Training Manager, to develop, install, communicate, and monitor the systems needed to ensure the timely and effective training of company field personnel.
1.3. As the Area Quality, Safety, and Training Manager carries out assignments through delegated authority, he/she cannot bear ultimate responsibility for ensuring that employees are trained. That responsibility resides with the Branch Manager.
2. SPECIFIC RESPONSIBILITIES
2.1. With the support of the human resources department (Regional Training Manager, specifically) and local management, to provide or arrange for training of designated employees in the principles and application of industry, government, and company standards of:
2.1.1. compliance and ethics
2.1.2. safety, health, and environmental
2.1.4. temperature measurement
2.1.7. quality management
2.1.9. other operations as required
2.2. To arrange or administer the verification processes for the above training.
2.3. To establish and maintain records of the above training.
2.4. With support of the Quality Services Department, to schedule, lead, perform, and report on internal Quality and HSE Audits, to advise of the need for corrective action, and to train personnel in the principles and application of the Company Quality Management System.
2.5. Where it makes sense to do so, be available to assist branches under their responsibility with client and 3rd party audits, including providing of assistance for the development of corresponding Corrective Action Plans.
2.6. To maintain a detailed knowledge of the Quality Management System as documented in the Quality Manual, Quality Procedures, Central Work Instructions, and Preventive Notices.
2.7. To assist with the development and maintenance of Quality Management System documents.
2.8. To assist branches under their responsibility with holding Local Management Review Meetings when requested. This position is not responsible for this local function, merely for providing assistance when needed for a legitimate reason (e.g. recent loss of a Branch Manager).
2.9. To advise the Quality Services Department of any perceived opportunities for improvement of the system.
2.10. With the support of the National Safety, Health, and Environmental Manager, to schedule, lead, perform, and report on safety, health, and environmental audits, to advise of the need for corrective action, and to train personnel in the associated regulatory requirements.
2.11. To maintain a working knowledge of safety, health, and environmental regulations, as communicated by the National Safety, Health, and Environmental Manager.
2.12. To advise the National Safety, Health, and Environmental Manager of any perceived opportunities for improvement of the system.
2.13. To carry out all of the above responsibilities in a supportive manner with adherence to the Company's Safety Policy and Procedures, Quality Management System, Ethics Policy, Environmental Management System, Vision and Strategy, and to exercise good judgment, common sense, and diplomacy.
3.1. This position carries the delegated authority of the Manager or Executive in charge of the task being performed.
3.2. Regarding matters pertaining to Quality and Compliance, this position carries the delegated authority of the Vice President of Quality and Compliance.
3.3. Regarding matters pertaining to Safety, Health, and Environment, this position carries the delegated authority of the National Safety, Health, and Environmental Manager.
4. SUPERVISION RECEIVED
4.1. This position reports administratively and functionally to the Area Executive, however named, and will work in full cooperation with all Local, Area, and Regional departments in dealing with the assigned responsibilities.
4.2. Regarding matters pertaining to Quality and Compliance, this position indirectly reports to the Vice President of Quality and Compliance and the Regional Quality and Compliance Manager.
4.3. Regarding matters pertaining to Safety, Health, and Environment, this position indirectly reports to the National Safety, Health, and Environmental Manager.
1.1. High school diploma or equivalent.
1.2. At least 5 years of experience in the inspection industry.
1.3. Formal auditor training and experience. This is not required upon hire as this training can be provided by the company.
2. CORE COMPETENCIES
2.1. Excellent communication skills, written and verbal, with the ability to train others in a wide array of subjects.
2.2. Technically proficient in all matters of inspection operations, including administration, equipment use and calibration, gauging, sampling, temperaturing, etc.
2.3. Knowledge of the Petroleum, Chemical, and/or Agricultural business.
2.4. Knowledge of quality management systems (ISO 9001 in particular), regulatory requirements, relevant industry standards, and internal audit techniques.
2.5. Organized with a high level of attention to detail and a keen ability to perform investigations, ascertain root causes, and develop corrective and preventive actions.
2.6. Experience with computers under the MS Windows™ operating environment, including experience with MS Office™ applications.
3. VALUE ADDEDCOMPETENCIES
3.1. Working knowledge of Intertek computer systems, including SAMS and the Phoenix Billing System.
3.2. Knowledge of ISO 17020 and/or ISO 17025.
4. LOCAL PROVISIONS
4.1. Specifies local exceptions, additional duties, different reporting relationships, and different qualifications for the position in a local laboratory.
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