As the health care industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable health care for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.
We are DigitalNEXT at HCSC — a team of purpose-driven, cutting edge technology leaders, shaping the future of how we communicate and share information with our members. Everything we do, and every decision we make, puts us at the forefront of helping our members live their most healthy lives through digital. Our goal is to become a digital first enterprise, with our digital channels serving as the point of first contact and an always available channel for members, providers and other stakeholders to connect with us with confidence and satisfaction. This is an exciting time for digital at HCSC - come join our growing team.
Job Purpose:This position is responsible for driving delivery framework, contingency planning, business results and highly complex program(s) consisting of multiple projects in support of assigned line of business strategy. Develops the delivery and contingency execution strategy, overseeing vendors, and business partners while managing various enterprise-wide high-level projects. Ensures integration and serves as a functional business liaison in the development and implementation of program scope, timing, and budgets as needed, based on the needs of the business. Responsible for tracking key program milestones and recommending adjustments to program leadership and team. Drive marketing and adoption activities with stakeholders/customers of DigitalNEXT. Continuous alignment with key stakeholders across Operations, Marketing Solutions, and DigitalNEXT program communication support. Create awareness for DigitalNEXT initiatives in the pipeline and ensure timely coordination, communication and execution regarding new releases, training efforts, and Organizational Change Management (OCM) activities. Create and keep current 30-60-90 Integrated Readiness Calendar. Develop work plans with appropriate tasks and milestones and ensure on-time delivery; Identifies and reports on risks and issues that may impact project delivery. Maintain communication with management regarding development within areas of assigned responsibilities and performs special projects as required.
Required Job Qualifications:
*Bachelor degree and 4 years experience OR 8 years experience of leadership or management experience
*5 years of experience in project management, Organizational Change Management (OCM), business analysis, process improvement, strategic planning, product administration or other relevant healthcare function
*Project management skills, consulting skills and experience working collaborative in a diverse work group
*Verbal and written communications skills including establishing working relationships across departments, preparing presentations to senior management, and establishing team environment
*Experience managing and delegating assignments across multiple complex projects successfully in a matrixed environment
*PC proficiency to include MS Office products
*Problem resolution experience and skills
*Consultative skills and negotiation skills
Preferred Job Qualifications:
*Health insurance, healthcare industry or consulting experience.
*High stakeholder management (managing expectations, aligning on roles and responsibilities, spotting integration points and dependencies).
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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