GE Job - 30922485 | CareerArc
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Company: GE
Location: Greenville, SC
Career Level: Mid-Senior Level
Industries: Manufacturing, Engineering, Aerospace

Description

Role Summary: To support the Operations activities for Supply Chain applications. The Operations Team Leader is responsible for managing a team of instance managers application owners and the technical and functional support for multiple businesses on shared applications.


Essential Responsibilities: In this role, you will:
  • Manage a vendor support team of technical and functional experts, interacting directly with other cross-functional support teams for timely resolution of production application issues
  • Work with business / IT leaders and users for prioritization of critical issues and work towards resolution
  • Ensure conformance to generic Operations support standards / practices
  • Coach / monitor contingent staff in Operations support standards / practices
  • Responsible for internal IT processes like Change Control Board, patch application testing, coordination and communication for outages etc.
  • Conduct performance and Ops reviews for the leadership and stakeholders (IM and Functional) by using and owning established Service Delivery metrics
  • Own and be responsible for Open tickets reduction, RCAs and recurring issues reduction, SLAs TAT
  • Work with cross P&L teams ensuring system availability and minimal planned and unplanned outages
  • Work with IM Risk and Security team and ensure all the SOX and controllership requirements are met including policies, standards and documents and the applications are compliant
  • Serve as domain and applications expert and drive / be accountable for operational excellence as well as stabilization of Operations into OM process area
  • Should be able to guide and direct the team in OM and Supply chain areas utilizing his/her expertise and assisting the team for any roadblocks
  • Build strong team relationships with multiple stakeholders including IM owners, business SPOCS, support teams, and end users. Stay connected with functional stakeholders through regularmeetings
  • Act as single point of contact for escalations ensuring they get addressed appropriately with continuous communication
  • Receive and resolve Voice of the Customer (VOC) feedback and pass on to leadership
  • Partner with P&L and help carve out and lead mandatory compliance, productivity and business required initiatives going beyond day-to-day operations
  • As required, collaborate across IM Operations team and lead initiatives as a part of Power Solutions
  • Application support team
  • Maintain effective relationships with peers and vendors to integrate the program into the overall Power Solutions strategic organization objectives and activities

Qualifications/Requirements:
  • Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math)
  • Minimum of 6 years of professional experience

Desired Characteristics:
  • Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA or Rally
  • ITIL certification
  • Previous experience in the management of cross-functional operations / initiatives and tough stakeholders
  • Global mindset, ability to manage and collaborate across a broad and diverse set of customers and stakeholders
  • Ability to quickly identify and analyze technical risks and impacts; define alternatives and prioritizations to remove roadblocks
  • Proven experience with Operations management methodologies and effective usage for business benefits
  • Provides status updates at all levels of the organization according to the communication plan
  • Significant customer facing experience
  • Ability to coach & train, motivate team to adopt standards & methodologies
  • A technical engineer, with extensive experience in solving challenging issues in high pressure environment
  • Demonstrated strong written and oral communication skills; Highly motivated, self-starter
  • Analytic, creative and business focused problem solve


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About Us: GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world's largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Additional Locations: United States;New York, South Carolina;Greenville, Schenectady;


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